About the role

The Business Systems Analyst will bridge the gap between business needs and technology solutions by gathering requirements and mapping workflows. They will collaborate with cross-functional teams to design, test, and implement system improvements that enhance operational efficiency.

What they look for

Analytical skills Problem-solving Requirements gathering Process mapping Workflow documentation Stakeholder management Communication Azure DevOps Jira Visio SQL Technical documentation User acceptance testing System analysis Business analysis

Requirements

Candidates should have experience in business or systems analysis with strong analytical and problem-solving capabilities. Proficiency in documenting processes and communicating effectively with both technical and non-technical stakeholders is essential.

Benefits

Competitive salary Bonus opportunity Company pension scheme 33 days holiday Aviva product discount Share save scheme Parental leave Carer's leave Group income protection 24/7 GP access

Full description

Overview

At Solus, we're continuing to invest in the technology, systems and platforms that help our people deliver great outcomes for our customers. As our business evolves, we're looking for a Business Systems Analyst to help bridge the gap between business needs and technology solutions.

This is an exciting opportunity to be at the heart of change, working across projects, systems and teams to understand challenges, identify opportunities and help shape solutions that improve the way we work.

You'll work closely with colleagues across Technology and the wider business, translating requirements into clear, actionable outcomes that support successful delivery. Whether analysing processes, mapping workflows or supporting system improvements, you'll play a key role in helping Solus make the most of its technology investments.

Responsibilities

As a Business Systems Analyst, you'll:

Work with stakeholders across the business to understand challenges, requirements and opportunities for improvement.
Gather, analyse and document functional, technical and process requirements.
Create user stories, acceptance criteria, process maps and workflow documentation.
Analyse existing systems, integrations and data flows to identify gaps, risks and opportunities.
Support the design and delivery of technology solutions that meet business needs.
Work alongside developers, architects, product owners and suppliers throughout the delivery lifecycle.
Help coordinate testing activities, user acceptance testing and defect resolution.
Produce clear documentation to support change delivery and system adoption.
Facilitate workshops and collaborative sessions to gather insights and build consensus.
Identify opportunities to simplify processes, improve efficiency and enhance user experience.
Ensure solutions align with governance, security and data management requirements.

Qualifications

We're looking for someone who enjoys understanding how things work, solving problems and working collaboratively with others.

You may have experience as a Business Analyst, Systems Analyst, Process Analyst or in a similar role where you've supported business or technology change.

You'll bring:

Strong analytical and problem-solving skills.
The ability to gather information from a variety of stakeholders and turn it into clear requirements.
Experience documenting processes, workflows or system requirements.
Confidence communicating with both technical and non-technical audiences.
A curious mindset and the ability to challenge constructively when needed.
An organised approach and attention to detail.
Experience working within projects, change initiatives or technology environments would be beneficial.

Experience with tools such as Azure DevOps, Jira, Visio, SQL or similar platforms is helpful but not essential. We value transferable skills, potential and a willingness to learn.

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

Competitive salary based on location, skills, experience, and qualifications.
Bonus opportunity tied to your performance and the overall success of Solus.
Company pension scheme with employer contributions.
33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
Save money with up to 40% discount on Aviva products and other retailer discounts.
Share in Aviva’s success through the Aviva Save As You Earn scheme.
Supportive policies including parental and carer’s leave.
Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply as your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria so please email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.