Business Process & Risk Analyst
TalentHackers · Madrid, Community of Madrid, Spain
Staffing and Recruiting · 11-50 employees
About the role
The role involves managing risk and audit frameworks, ensuring regulatory compliance, and designing internal controls across operations. It also focuses on driving process automation and leveraging data analytics to improve operational efficiency.
What they look for
Requirements
Candidates must have previous experience in risk management, internal audit, or compliance, along with a strong understanding of control frameworks. Proficiency in tools like Power BI, RPA, and GRC platforms is highly valued, and fluency in English is required.
Full description
Risk & Audit Specialist – Customer Service & Operations
About the Role
We are looking for a Risk & Audit Specialist to join the Customer Service & Operations team of a leading multinational company. This role is responsible for ensuring a robust internal control environment, effective risk management, and regulatory compliance while driving continuous improvement, process standardization, and automation initiatives.
This is a highly cross-functional position, working closely with multiple business areas to strengthen the control framework, ensure audit readiness, and leverage digital tools and data analytics to improve operational efficiency.
Key Responsibilities:
Risk & Audit Management
- Support the execution of the Risk & Audit framework across Customer Service & Operations.
- Identify, assess, and monitor operational, regulatory, and compliance risks.
- Ensure alignment with internal policies, corporate standards, and regulatory requirements.
- Manage and track issues and remediation plans using GRC tools such as OpenPages or similar platforms.
- Define, review, and monitor the effectiveness of internal controls.
Internal Controls & Quality Assurance
- Design and implement the Quality Assurance framework across operations.
- Develop testing methodologies, control scripts, checklists, and evidence requirements.
- Perform control testing and identify control gaps and improvement opportunities.
- Standardize control processes across different business areas and geographies.
- Embed controls into operational processes to strengthen governance.
Audit & Compliance
- Support internal and external audits, as well as regulatory reviews.
- Prepare audit-ready documentation and supporting evidence.
- Track audit findings and remediation plans, ensuring timely implementation.
- Monitor overdue actions and escalate risks where appropriate.
Automation & Continuous Improvement
- Drive the automation of control processes using tools such as Power Automate, RPA, or similar technologies.
- Digitize evidence collection and reporting processes.
- Identify opportunities to simplify processes and improve operational efficiency.
Reporting & Data Analytics
- Define and monitor risk and control KPIs.
- Develop dashboards and management reports using Power BI and other reporting tools.
- Provide data-driven insights to support decision-making and strengthen governance.
Candidate Profile
- Previous experience in Risk Management, Internal Audit, Internal Controls, or Compliance.
- Strong understanding of internal control and risk management frameworks.
- Experience managing audit findings and remediation plans.
- Analytical mindset with a strong focus on data and continuous improvement.
- Ability to work cross-functionally and manage multiple stakeholders.
- Experience with OpenPages, Power BI, Power Automate, RPA, or similar tools is highly valued.
- Fluent English.
