IT Support & WordPress Administrator
Ideal Siding · Burnaby, British Columbia, Canada · CA$55K–CA$65K/yr
Construction · 11-50 employees
About the role
The role involves providing first-level IT support for hardware and software while administering Google Workspace, CRM, and LMS platforms. Additionally, the administrator manages WordPress websites, including plugins, updates, and vendor coordination for DNS and SSL.
What they look for
Requirements
Candidates need 1-2 years of IT support experience and at least one year of WordPress administration. Proficiency in Google Workspace and basic knowledge of both Windows and macOS environments are required.
Benefits
Full description
Benefits:
- 36-hour work week for a healthier work/life balance
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
About Us
Ideal Siding is one of the fastest-growing siding renovation brands in North America! As the brand continues to expand across Canada and the United States, technology plays a critical role in supporting employees, franchisees, and day-to-day operations.
About The Role
Ideal Siding is looking for a proactive, organized, and service-oriented IT Support & WordPress Administrator. This is a business operations and technology support role that involves working with people just as much as working with technology.
If you enjoy helping people, solving practical problems, and ensuring systems work seamlessly behind the scenes, this is the perfect opportunity.
Recent graduates looking to kickstart their IT and systems administration careers are highly encouraged to apply!
Compensation & Benefits
• Work/Life Balance: 36-hour work week and a flexible schedule
• Work Environment: Hybrid setup (minimum 2 days/week in the office) with flexible work-from-home options.
• Health Benefits: Comprehensive health insurance, including extended dental and vision care.
• Culture & Growth: Generous PTO, regular company events, and realistic opportunities for career advancement while working with modern, cloud-based tech.
Key Responsibilities
• Onboarding & Admin: Set up hardware, user accounts, and permissions for employees and franchisees. Administer Google Workspace, CRM, LMS, and other core applications.
• Tech Support: Provide first-level support across hardware, software, and connectivity issues, escalating complex problems when necessary.
• Website Management: Administer WordPress websites, including user access, plugins, basic updates, and vendor coordination (DNS, SSL, Cloudflare).
• System Coordination: Maintain accurate tech inventory, coordinate equipment purchases/repairs, and collaborate with external vendors to ensure system reliability.
What You Bring to the Table (Required)
- 1–2 years of experience in IT support, business systems administration, or customer support.
- Minimum 1 year of experience administering or maintaining WordPress websites.
- Hands-on experience with Google Workspace and managing cloud-based SaaS user accounts.
- Basic understanding of both Windows and macOS environments.
- Strong troubleshooting, problem-solving, and customer service skills.
- Alignment with Ideal Siding's core values: Result-driven, Raise the bar, We care, We own it, Transparent communication, and Do what is right, not what is easy.
Nice-to-Haves (Bonus Points!)
- Experience with CRM, LMS, software licensing, or user provisioning.
- Basic HTML/CSS, DNS management, Cloudflare, or website hosting platforms.
- Familiarity with Make, Zapier, Airtable, AI productivity tools, or reporting platforms.
Ready to grow your IT career with a fast-growing company that has real momentum? Apply today!
Flexible work from home options available.
