Advanced Engineer, Customer Support

Kulicke & Soffa · Kaohsiung, Taiwan

Semiconductor Manufacturing · 1,001-5,000 employees

2 h ago

Mid (2-5 yrs) Full-time Taiwan

About the role

The candidate will perform on-site installation, troubleshooting, and repair of equipment and systems. They are also responsible for providing responsive technical support to customers and fine-tuning process parameters.

What they look for

Equipment installation Troubleshooting Hardware maintenance Software support Mechanical drawing interpretation Electrical drawing interpretation Machine setup Ball shear testing Wire pull testing Problem solving Communication skills Technical diagnosis Process parameter tuning

Requirements

Candidates must hold an engineering or technical degree and possess at least two years of relevant experience. Strong problem-solving and communication skills are required, along with the ability to read technical drawings and operate measurement equipment.

Full description

The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems. Day-to-Day activities include:

On site installation of equipment including new equipment, upgrades and also system relocation
Providing troubleshooting for both hardware and software.
Providing responsive telephone and email support, ensuring customers' successful use of equipment
Performing basic buy-off and fine tune process parameters

For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 2 years of relevant working experience. He/she should also have strong problem solving and excellent communication skills.