Senior Project Manager /Project Manager (Library System Services)

[What the role is]

The National Library Board (NLB) nurtures Readers for Life, Learning Communities and a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore, the National Library and the National Archives of Singapore.

At NLB, you can look forward to a flexible, hybrid work environment with rewarding, impactful deliverables that improve the lives of the community. With caring colleagues, you will be in an ideal environment for professional development, innovation and impact. We can offer you:

• A chance to Impact the Community, bridge gaps and empower everyone with the opportunity for learning and discovery.
• An opportunity to Innovate and Push Boundaries. We value ideas, curiosity and a passion for innovation to transform our libraries and archives.
• An organisation that Ignites your Growth and Wellbeing through investment in staff development and wellbeing in a supportive and collaborative environment.

[What you will be working on]

• Plan and lead the release management of library software projects, ensuring seamless delivery of SaaS product upgrades, balancing new features with system stability, and adherence to release timelines. 
• Conceptualize and perform feasibility studies on new or improved products and services based on user requirements.
• Translate high-level requirements into detailed process flows, wireframes, operations workflow, and system requirements.
• Work closely with users on leveraging IT to effectively support their business needs and services as well as to improve current work operations and innovation of new services.
• Prepare proposal and storyboarding of IT solutions to get buy-in from users and managements.
• Oversee the design, development and implementation of web applications, technology services, and integration of application systems across different technology platforms.
• Responsible for end-to-end procurement of IT services, ensuring objectivity, transparency, and best value for NLB and its patrons.
• Manage the vendors and contracts to ensure that the performance of vendors and deliverables are in accordance with the tender and service level agreements.

[What we are looking for]

• Degree in IT, Computer Science or equivalent.
• At least 4 - 8 years of relevant working experience in IT environment.
• Experience in IT application development & maintenance, with demonstrated ability to manage the entire Software Development Life Cycle (SDLC).
• Experience in agile development process and user experience design is desired.
• Experience in the management of library systems technologies (ILS/LSP/Information Discovery) is highly desirable. 
• Knowledge of web and/or mobile development technologies including RESTful APIs, HTML5, CSS3, JavaScript libraries and frameworks, and information discovery technologies is an added advantage.
• Good working knowledge of Quality Management Systems and ISO 9000 standards.
• Good interpersonal and communication skills to manage relevant stakeholders.
• Familiarity with Government Procurement Process, IM8 guidelines and contract management would have an added advantage.

The work location will be at ESR BizPark @ Chai Chee.

The successful applicant will be appointed on a project contract until 30 Dec 2027.