Product Manager - Category Platforms & Systems

About Goodera

Goodera is the world’s leading platform for employee engagement, helping companies build meaningful, purpose-driven workplace experiences through employee volunteering. We partner with 500+ enterprises, including 75 Fortune 500 companies like IBM, ServiceNow, and Amazon to help teams connect with purpose while driving social impact. Operating across 100+ countries and 30+ languages, Goodera delivers hosted volunteering and team engagement experiences - virtual, in-person, and hybrid - through a network of 2,500+ hosts. In 2025 alone, we facilitated 10,000+ experiences engaging over 500,000 employees worldwide. With consistent 100% YoY growth and profitability since April 2024, Goodera is backed by leading investors including Elevation Capital, Nexus Venture Partners, Omidyar Network, Zoom Ventures, xto10x, and Ursula Burns.

Goodera enables end-to-end employee engagement programs, with a core focus on corporate volunteering. We help organizations design and deliver meaningful experiences that drive both employee engagement and social impact.

What we do:

• End-to-end program management: Design and execute corporate volunteering initiatives from concept to completion

• Curated opportunities: Match organizations with the right experiences from our global catalog of volunteering activities

• Program planning & participation: Support timelines, campaigns, and communications to drive employee registrations

• Hosted experiences: Deliver engaging, high-quality sessions led by trained Goodera hosts who guide, orient, and contextualize each experience

• Impact measurement: Track, measure, and communicate both employee engagement and social impact outcomes

As we continue to grow, Goodera is exploring avenues of expanding beyond volunteering into a broader suite of employee engagement offerings including team building, culture-building, and purpose-driven experiences.

Role Overview

This is not a traditional product manager role. You will own the technology infrastructure, systems architecture, and process-to-product translation that enables Goodera to deliver 10,000+ volunteering events a year with the consistency of a product, not the chaos of a services business. Today, our category and experience knowledge lives in documents, spreadsheets, and people's heads. Your job is to move it into systems: structured offering and activity data in GoodyOS, automated workflows that enforce quality by default, data pipelines that power category decisions, and product-enabled touchpoints that scale a beautifully designed volunteer moment to a million volunteers. You will sit within the Category team and work at the intersection of category strategy, experience design, operations, and engineering.

Key Responsibilities

• Tech Infrastructure & Systems Architecture

• Own the systems architecture for how Goodera's offerings are represented and operated at scale: categories, activities, event briefs, run-of-shows, kits, and events as structured data in GoodyOS rather than static documents

• Define and prioritize the platform roadmap for the Category and Experience functions; write crisp requirements and partner with engineering to ship them

• Ensure new category launches are "born digital" - every new offering enters the platform as structured, reusable data from day one

• Build the data infrastructure behind category decision-making: SKU-level performance, CPV, margin, NPS, and utilization pipelines that feed monthly category reviews and blockbuster/retirement decisions

• Process Design & Process-to-Product Translation

• Partner with teams to identify which SOPs, checklists, and manual workflows should become software and systematize them

• Design internal workflow tooling that enforces quality standards by default rather than by training and reminders

• Map the end-to-end event lifecycle across teams and eliminate friction, duplicate data entry, and information loss at each handoff

• Product-Enabled Volunteer & Champion Experience

• Own the digital journey for volunteers and champions: registration, pre-event communications, in-event touchpoints, post-event impact storytelling, and champion-facing tools

• Translate the Experience team's journey designs into product features - taking a designed moment and building the system that delivers it reliably at scale

• Run structured experimentation on digital touchpoints

• Cross-Functional Collaboration

• Gather roadmap input from both Category and Experience functions; maintain a transparent, prioritized backlog with clear trade-off rationale

• Act as the bridge between business teams and engineering translating commercial and experience priorities into technical requirements

• Champion adoption: internal tools only create value when teams use them, so drive rollout, training, and iteration based on user feedback

About you

• 3-6 years of product management experience, ideally in operations-heavy contexts: service marketplaces, logistics platforms, internal tools, B2B workflow software, or ops-tech, rather than pure consumer product

• Strong systems thinker: you naturally see how a messy real-world process becomes clean data models, workflows, and automations

• Comfortable with data - you can define metrics, work with analysts and pipelines, model unit economics, and let evidence drive prioritization

• Experience shipping internal or workflow tooling and driving adoption among non-technical users

• Skilled at working with engineering teams: writing requirements, scoping trade-offs, and shipping iteratively

• Bias for pragmatism over polish - you'd rather automate 80% of a painful workflow this quarter than design the perfect system for next year

• Low ego, high ownership: your users are colleagues, your wins are often invisible, and you measure success by how much faster and more consistently the whole machine runs

• Bonus: experience in events, hospitality, or experiential services