Senior Project Manager

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

 

Help bring the future of personalised customer experiences to life. In this role, you'll lead a high-profile program focused on building and enhancing customer engagement capabilities across multiple channels. Working across marketing, digital, technology and data teams, you'll orchestrate complex streams of work that turn customer insights into meaningful campaigns while helping shape the platforms and data foundations that make them possible. This is a fantastic opportunity for a seasoned delivery professional who enjoys bringing people together, balancing competing priorities, and turning ambitious ideas into successful outcomes.

 

This is a 12-month max-term contract role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne).

 

What You'll Do

• Lead the planning, governance and delivery of a large cross-functional program spanning marketing, digital, technology and data teams.

• Manage budgets, timelines, risks and dependencies to ensure initiatives are delivered effectively and aligned to strategic objectives.

• Own financial management across the program, including budget tracking, forecasting, cost control and reporting to ensure spend remains aligned to agreed outcomes and governance expectations.

• Coordinate multiple workstreams that support customer-facing campaigns, personalisation capabilities and underlying data platform enhancements.

• Partner with senior stakeholders, including executive leaders, to align priorities, manage expectations and drive decision-making.

• Facilitate collaboration between marketing, digital, technology and product teams to create seamless customer experiences across channels.

• Oversee delivery partners and internal teams, ensuring strong governance, transparency and accountability throughout the program lifecycle.

• Translate complex challenges into practical delivery plans, balancing customer outcomes, technical considerations and business priorities.

 

What You'll Bring

• Strong experience leading large, complex programs that combine technology, data and customer-facing outcomes.

• Knowledge of marketing technology platforms, with exposure to Adobe products and customer engagement tools highly regarded.

• Experience delivering personalisation, customer lifecycle or multi-channel campaign initiatives.

• Proven ability to manage budgets, delivery roadmaps and competing priorities across multiple stakeholder groups.

• Exceptional communication and presentation skills, with confidence engaging senior leaders and executive stakeholders.

• Strong problem-solving and planning capabilities, with the ability to navigate ambiguity and build alignment.

• Experience working with retail, digital or customer-centric organisations will be highly valued.

• A collaborative mindset and the ability to bring together diverse teams to deliver meaningful results for customers and the business.

 

What We Offer

• Boosted superannuation with 13% as standard.

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

• Work from home and many more flexibility options with myFlex.

• Up to 50% off personal insurance, including home and motor insurance.

• Partner discounts on private health insurance, tech & appliances, and many more.

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

 

Applications close: Tuesday 11 August 2026 11:59PM AEST

 

Adjustments and Support

 

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

 

More About Us

 

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.