Kaitaki Hokohoko - Aratuku, Kounga Retail Delivery and Excellence Manager

Job Description

About Z

Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.

 

We are proud to be the Kiwi contingent of Ampol, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.

 

About our Customer Business Unit

Our Customer team are focused on exactly that – our Customers! At Z, Customer Experience is at the heart of everything we do - our strategy, capability development and investment decisions. Our retail sites are a key part of our customer experience - from fuel and charging to delicious food and beverage offerings in a welcoming and well-designed environment.

 

About the role

At Z, we’re reimagining what great retail looks like. As we continue to evolve our network, grow customer value and deliver exceptional experiences across Aotearoa New Zealand, we’re looking for a Kaitaki Hokohoko - Aratuku, Kounga Retail Delivery & Excellence Manager to help shape, standardise and continuously improve our retail network.

This is a role that takes our retail strategy and connects it to operational execution, ensuring our site formats, store standards, capital investment programmes and operating models deliver for our customers, our retailers and for Z.

If you are able to build strong connections across a large, complex and commercial business, have operational or retail experience, can run a sound project and have a passion for creating excellent customer experiences we would love to kōrero!

 

 

You will have the opportunity to

• Lead the Retail Delivery & Excellence roadmap, identifying opportunities to improve customer experience, retailer performance, operational effectiveness, and network execution
• Own the governance and continuous improvement of retail operating standards, ensuring consistency, compliance, and excellence across the network
• Drive operational excellence initiatives that simplify frontline execution, improve productivity, reduce operational risk, and enhance retailer capability
• Establish and maintain delivery, assurance, and performance frameworks that provide clear visibility of execution quality, compliance, and business outcomes
• Lead significant retail and network change programmes, ensuring solutions are operationally ready, commercially sound, strategically aligned, and deliver measurable value
• Provide leadership for retailer performance and operational readiness, ensuring retailers and site teams are equipped to successfully execute strategic priorities and new initiatives
• Embed safety, risk management, change leadership, and continuous improvement practices into all retail delivery activities and network initiatives
• Develop and oversee delivery plans, governance processes, and implementation frameworks to ensure successful execution of business priorities across the retail network
• Partner with Customer & Retail, Operations, Assets, Supply Chain, Marketing, Pricing, Safety and other key stakeholders to deliver integrated, practical, and scalable solutions
• Lead the identification and resolution of systemic network execution challenges, using data, insights, and frontline feedback to continuously improve retail performance and customer outcomes

 

What you’ll bring to Z

• Significant experience leading large-scale retail, customer, operational, network or format development initiatives
• Strong commercial acumen and the ability to balance customer, operational and financial outcomes
• Experience developing standards, governance frameworks, operating models or network strategies
• A track record of influencing senior stakeholders and leading cross-functional programmes
• Strong problem-solving, continuous improvement and change leadership capability
• The ability to translate strategy into scalable, practical execution with bold ambition
• A collaborative leadership style that brings people together around a shared vision and drives meaningful outcomes
• Demonstrated experience of managing projects end to end providing leadership, review and monitoring, ideally within a complex  environment
• The ability to work collaboratively, to bring others on the journey, foster active participation and build open channels of communication
• The energy to work with a rapidly changing environment and with ambiguity

 

And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.

 

Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

 

What we can offer you

• A competitive remuneration package including short-term incentive plan, medical insurance and an enhanced employer contribution for KiwiSaver
• Generous leave provisions including sick leave, wellbeing leave, parental leave benefits and the option to buy additional leave
• The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
• Access to Z’s Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 150+ retailers in Aotearoa New Zealand that assist with everyday living expenses
• The opportunity to contribute and be part of a supportive team that is here to make a difference
• A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
• Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you

 

The base salary range for this role is $155,900 to $183,450 per annum, plus 15% STI based on company and individual performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.

 

Why Z?

Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.

 

At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.

 

We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.

 

If Z feels like a good match for your head and your heart, come join us for one heck of a journey!

 

 Whakauru | Apply

 

Please include a cover letter in your application, telling us why you’re a great fit for Z.

 

Applications close: Friday 18th September 2026

 

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

 

To be considered for this position you must have the legal right to live and work in New Zealand

Additional Information

We care deeply for our people while pushing them to achieve their best as individuals and collectively as an organisation. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong Group values, Whakatika Move as One, Whakaora Make it Happen, Whakamana Make it Count - have created an open and inclusive workplace that promotes personal development and is underpinned by a desire for our people and our communities to succeed.

 

One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible for our people to truly be themselves and deliver on our aspirations for Z. 

• Employment Type: Permanent - Full Time