Customer Project Excellence Manager*
Tomra Mülheim-Kärlich, Rhineland-Palatinate, Germany
Automation Machinery Manufacturing · 1,001-5,000 employees
About the role
The Customer Project Excellence Manager supports decentralized country teams through technical expertise and streamlines Engineering-to-Order projects. They are responsible for driving continuous process improvement, conducting post-project reviews, and serving as a technical escalation partner.
What they look for
Requirements
Candidates must hold a degree in Industrial, Mechanical, or Process Engineering and possess 3-5+ years of experience in technical project management within the CAPEX or machinery sector. Proficiency in English and experience with ERP systems and root cause analysis are required.
Benefits
Full description
Company Description
Imagine a place where your contributions lead to real impact. Welcome to TOMRA, where innovation and sustainability are at the core of our mission. From all corners of the world, we transform how we obtain, use, and reuse the planet’s resources. With innovation at our core, we develop and manufacture sensor-based sorting technologies for the global recycling and waste management industry. Our success is reflected in more than 9,000 sorting units installed and a presence in over 100 countries - making TOMRA Recycling a trusted partner for customers around the globe.
At TOMRA, we encourage a culture of purpose, collaboration, and continuous improvement. Our teams are empowered to make a real impact - driven by passion, guided by responsibility, and inspired by innovation we make a shared commitment to sustainability. We believe that diverse perspectives fuel creativity, and we actively cultivate an inclusive workplace where everyone feels valued and heard.
Join us in shaping a better future through technology that matters!
Job Description
As Customer Project Excellence Manager, your core mission is to enable and support our decentralized Country CPMs through technical expertise, streamline Engineering-to-Order (ETO) projects, and drive continuous process improvement and lessons learned across the EMEA region.
Role and Responsibilities:
- Managing internal tracking of inquiries/projects for Engineered-to-Order (ETO) business
- Ensuring/conducting structured post-project reviews (technical, commercial, and procedural)
- Develop and foster a culture of lessons learned and continuous improvement.
- Supporting country teams with complex projects
- Providing coaching and mentoring for country CPMs
- Handling prototype projects
- Proofreading technical documentation, including drawings
- Managing HQ interfaces to relieve the workload of country CPMs
- Serving as secondary CPM for special projects
Qualifications
- Degree in Industrial Engineering, Mechanical Engineering, Process Engineering, or a comparable technical qualification.
- 3-5+ years of hands-on experience in technical project management within special machinery, plant construction or the CAPEX equipment sector.
- Proven experience in root cause analysis, lessons learned activities, and continuous improvement initiatives.
- Solid understanding of business fundamentals, project profitability, and experience working with ERP systems.
- Excellent communication skills, strong relationship-building abilities, and a high level of customer focus.
- Fluent in English for international collaboration. German language skills are a plus.
- Willingness to travel within the EMEA region (approx. 20–30%).
Additional Information
What makes this role unique?
This role is not a traditional Customer Project Manager position.
You will not primarily manage your own customer projects.
Instead, you will act as:
- Advisor for Country CPMs across EMEA
- Owner of Lessons Learned and project improvement initiatives
- Technical escalation partner for complex projects
- ETO and prototype project expert
- Driver of project excellence and best practice sharing
Success in this role is measured by:
- Reduction of recurring project issues
- Improved project execution across EMEA
- Successful support of Country CPMs
- Increased knowledge reuse and standardization
What we Offer
- 30 days of annual leave
- Employer contribution to the company pension scheme
- Employer-funded group accident insurance
- Employee share purchase program with preferential conditions for TOMRA shares.
- Exclusive employee discounts through the Corporate Benefits platform.
- Company bike leasing program, including e-bike options.
- Wellpass membership supporting your fitness, health, and wellbeing.
- Voiio platform offering comprehensive services for work-life balance, family support, and mental health.
- Hybrid working model: 3 days in the office / 2 days remote (Full on-site presence during the probationary period)
Ready to join the resource Revolution?
If you are excited to bridge technical expertise with impactful project management and process optimization, we’d love to hear from you.
To apply, please provide:
- Your CV in English
- A short motivation letter (telling us a bit about your background and why this position excites you)
*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
