Associate Support Engineer

At Branch, we power every touchpoint with links that work and insights that prove it. From click to conversion, we make growth measurable. Our unparalleled attribution, backed by AI-enhanced linking, is trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution.

We bring the same rigor to how we build our team, by empowering our people to move fast, own outcomes, and build something that matters. We take pride in making meaningful investments in our team’s health, wealth, and growth so individuals can thrive as we scale. Our culture values smart, humble, and collaborative teammates who take accountability and drive results in an environment where their work truly moves the business forward.

We are innovative, scaling with purpose, and led by seasoned leaders who know how to build enduring companies. Trusted by brands like Instacart, Western Union, NBCUniversal, ZocDoc, and Sephora, we’re big enough to matter, small enough for you to make a real impact. If you’re excited by the grit of building, rapid learning, and shaping the future of customer growth, you’ll find your place here.

About the job

NOTE:

• This is not an Android / iOS development role but, a mobile SDK support role

• Candidates should be open to APAC / EMEA / NA Shifts.

• Should be available for On-Call Support on weekends.

Are you passionate about mobile technology? Do you enjoy solving customer issues?

Branch Global Technical Support Team comprises a bunch of talented and motivated professionals with a strong focus on customer success. Our Team is at the core of Branch’s business, supporting both our customers and partners in providing a world-class support experience. The team will be working very closely with the Engineering team to fix bugs, provide valuable product feedback, and most importantly to provide a fullfilling customer experience.

We are seeking a motivated and skilled Associate Support Engineer to join our Global Support Team. You will be the first point of contact for our customers and partners across the globe.

Key Responsibilities include, but not limited to:

• Debugging and troubleshooting technical issues across mobile apps and our Branch platform

• Providing technical assistance to developers and marketers who use the Branch SDK and attribution solutions.

• Resolving issues related to SDK Integration (iOS, Android & Web platforms)

• Ensuring smooth integration and functionality for our clients.

• Working closely with other post-sales teams (primarily Account Managers) to provide exceptional technical support and resolve complex integration challenges.

• Escalating bugs to our Internal Engineering Team and providing feedback to our Product teams.

• Managing bug queue to ensure issues are followed up on and resolved

• Writing and Querying databases using SQL.

• Documenting our robust Knowledge Base repository to keep content up-to-date.

• Contributing to enhancements across support processes and tools.

• Driving miscellaneous engineering projects to push our business forward.

You’ll Be a Good Fit If You Have:

• B.E/B.Tech or an equivalent degree in Engineering

• 1-2+ years of experience in Mobile (iOS, Android, Web) Development

• Previous experience in client-facing role or can demonstrate experience in end to end development of a mobile app

• Knowledge in building SQL queries for data analysis and debugging.

• Excellent oral and written communication skills

• Strong customer focus & multi-tasking skills

• A growth and learning mindset, with a willingness to continuously develop skills and embrace new challenges.

You’ll receive Brownie Points if you have:

• Familiarity with the Ad Tech industry

• Experience in Data Analysis & Reporting

• Advanced SQL Knowledge

• Ability to communicate (spoken and/or written) in Korean or other languages

• Passion and Knowledge of AI Tools

This role will be based at our Bengaluru, India office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines.

The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.

Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

A little bit about us:

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.

Candidate Privacy Information: For more information on the data that Branch will collect through your application, and how we use, share, delete, and retain that information as part of our recruitment and employment efforts, please see our HR Privacy Policy.