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Penske

Remarketing Systems Business Analyst

Penske Reading, Pennsylvania, United States

Transportation, Logistics, Supply Chain and Storage · 10,001+ employees

5 h ago
business-analyst Mid (2-5 yrs) Full-time United States
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About the role

The Business Analyst manages departmental systems including Salesforce and NICE InContact, focusing on configuration, optimization, and end-user support. They act as a liaison between IT and business teams to develop system strategies, custom reports, and process enhancements.

What they look for

Salesforce CRM NICE InContact Data analysis Business process documentation SQL Qlik Power BI Project management Relational databases Excel Process improvement Troubleshooting System optimization Reporting Communication

Requirements

Candidates must have 2-5 years of experience with Salesforce and CRM systems, along with a bachelor's degree. Proficiency in database management, MS Office, and strong problem-solving and communication skills are required.

Full description

Position Summary:

The Systems Business Analyst is responsible for the management of departmental systems and programs which include cloud-based systems such as Salesforce.com (CRM) and NICE InContact (phone) system as well as organic web-based programs. This includes configuration, end user testing, system optimization, system audit, reporting, troubleshooting, user support, integrations, user training, and outside-vendor set-up and training related to the systems.

This position is responsible for monitoring and maintaining daily operations and administration of systems and programs with an emphasis on Salesforce.com. This position works closely with the Vehicle Remarketing sales and leaderships teams as well as IT and outside vendors. Primary liaison between IT, vendor and other functional departments as it pertains to the systems interactions.

This position is located in our corporate Administration department, based in Reading, PA located just 10 minutes off of the Pennsylvania Turnpike – Morgantown exit.

Major Responsibilities:

  • Manage day-to-day activities, incidents, data accuracy, mapping, and data requests, system monitoring, troubleshooting and provide end-user support activities to assist Vehicle Remarketing and other related functions.
  • Develop system strategies and implement enhancements while working with departments and third party vendors to meet business needs.
  • Develop custom reports and dashboards using data visualization tools such as Qlik and Power BI.
  • Assists with the implementation, testing, and documentation of all new processes and applications. Support workflow configurations and enhancements to support process changes.
  • Ensure the proper planning, coordination, and implementation of new programs and enhancements.
  • Develop custom reports and dashboards. Analyze data and interpret results to be presented to leadership.
  • Maintain knowledge of NICE InContact phone system, Salesforce.com and other system developments through participation in user group activities, knowledge exchange, and other related activities.
  • Identify risks and opportunities for the implementation of any new functionality and integrations with other systems.
  • Other projects and tasks as assigned by manager

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

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