Technical Product Support Analyst I

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

We are seeking a Technical Product Support Analyst to join our global Agency Technical Support team, where innovation knows no borders. This team provides frontline technical assistance to internal teams and external travel agency partners worldwide. It resolves product issues and ensures customers maximize the value of Sabre's solution suite to maintain high operational efficiency. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Technical Product Support Analyst, you will deliver 1st level technical support for key applications like Sabre Store and Hotel Booker. Under direct supervision, you will resolve customer issues, track technical trends and collaborate across teams to protect customer satisfaction and retention. This role requires technical acumen, proactive problem-solving and a dedication to service excellence.

What you'll do

• Deliver high-quality technical support via phone, email and webcases for Sabre Store, Hotel Booker and agency applications.

• Track and escalate unresolved technical problems to Product Marketing and Technology teams to ensure prompt resolution.

• Monitor customer contacts to identify recurring technical trends and provide actionable feedback to internal departments.

• Build strong customer relationships through clear communication to foster customer retention and satisfaction.

• Use AI-enabled tools and automation to streamline case logging, analyze issue patterns and accelerate response times.

What you'll bring

• Minimum 1 year of experience in frontline technical product support, GDS platforms, airline IT or hotel reservation systems.

• Proven ability to analyze technical issues under pressure and deliver clear solutions to customers.

• Excellent written and verbal communication skills across phone and email channels.

• Demonstrated history of effective cross-functional communication and proactive teamwork.

• Practical experience using generative AI or automation tools to improve workflow efficiency and issue resolution.

Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses

• Flexible work options

• Comprehensive healthcare coverage

• Generous PTO and holidays

• Strong retirement planning support

• Family-friendly benefits

• Professional development opportunities

Please Send English CV

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.