Sr. Client Manager, Project Team
Gallagher Brentwood, Tennessee, United States
Insurance · 5,001-10,000 employees
About the role
The Senior Client Service Manager acts as a strategic liaison for complex self-funded accounts, managing annual strategies and client deliverables. They are also responsible for mentoring team members and ensuring compliance with corporate standards.
What they look for
Requirements
Candidates must have at least 5 years of experience in client service or claims management and possess a Life & Health license. Strong relationship-building skills and the ability to travel approximately 25% of the time are required.
Benefits
Full description
Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
How you'll make an impact
As a Senior Client Service Manager, you’ll be the strategic relationship manager and client liaison, leading increasingly complex self-funded accounts. You’ll work closely with clients to understand their day-to-day needs and provide tailored solutions while managing their annual strategies.
You’ll also:
- Share market expertiseand keep clients informed about compliance-related issues.
- Champion Gallagher’s resources and tools to maximise efficiency in managing client deliverables.
- Support the employee benefits Client Service Cycle to ensure a seamless renewal process, aiming for a 95% retention rate.
- Guide, develop, and mentor new hires and team members, fostering a collaborative and learning-focused environment.
- Align with the account management team to ensure compliance with local and corporate standards
About You
- 5+ years of experience in client service and/or claims management
- The ability to build strong professional relationships and communicate complex issues in simple terms
- A proactive approach to influencing events and achieving team goals
- Adaptability to balance multiple priorities in a dynamic environment
- A passion for learning and improving efficiency through Gallagher’s tools and systems
- A commitment to ethical behavior and going the extra mile for clients and colleagues
- A Life & Health license and the willingness to travel approximately 25% of the time
Compensation and benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
