Staff Engineer, Customer Support
Kulicke & Soffa Fort Washington, Pennsylvania, United States
Semiconductor Manufacturing · 1,001-5,000 employees
About the role
The candidate will perform on-site installation, diagnosis, and repair of K&S equipment while providing technical support to customers. Additionally, they are responsible for training customers on equipment usage and coaching junior team members.
What they look for
Requirements
The role requires at least 5 to 8 years of relevant experience in the semiconductor or related industry and an engineering or technical degree. Candidates must possess strong analytical skills, the ability to interpret technical drawings, and excellent communication skills.
Full description
The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems. Day-to-Day activities include:
- On site installation of equipment including new equipment, upgrades and also system relocation
- Providing troubleshooting for both hardware and software.
- Providing responsive telephone and email support, ensuring customers' successful use of equipment
- Developing buy-off receipts
- Instructing and Training customers in the use of the equipment
- Coaching of junior team members
- Finding and solving a highly complex of hardware and/or software problems
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment with at least 8 years of relevant working experience. He/she should have strong K&S relevant machine knowledge and data analysis skills. He/she should also have strong problem solving and excellent communication skills.
