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Capgemini

Mainframe Application Support Engineer - Hybrid in CDMX or GDL

Capgemini Aguascalientes City, Aguascalientes, Mexico

IT Services and IT Consulting · 10,001+ employees

Yesterday
support-engineer Mid (2-5 yrs) Full-time Mexico
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About the role

The engineer will provide stable business-as-usual support, including incident triage, escalation, and root-cause analysis. They are responsible for effective ticket management and maintaining high-quality documentation for handovers.

What they look for

Mainframe support TSO ISPF Production support Ticket management Incident triage Root-cause analysis Documentation Financial services technology English

Requirements

Candidates must hold a bachelor's degree in computer science or an equivalent field and possess fundamental mainframe support knowledge. Proficiency in TSO/ISPF and strong conversational English skills are required for this role.

Benefits

Continuous learning Internal academies Certifications Mentorship

Full description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR PROFILE:

  • Bachelor Degree in Computer Sciences or Equivalent
  • Mainframe support fundamentals and TSO/ISPF working knowledge.
  • Production support discipline and ticket management.
  • Incident triage, escalation, and root-cause support.
  • Strong documentation and handover skills.
  • Financial services technology exposure preferred.
  • Ensure stable BAU support with consistent incident handling and timely escalation.
  • Conversational English

WHAT YOU´LL LOVE:

-Work on meaningful projects that use technology to solve real-world challenges. -Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies). -Access continuous learning through internal academies, certifications, and mentorship.

ABOUT CAPGEMINI:

Capgemini is an AI-powered global business and technology transformationpartner, delivering tangible business value. We imagine the future oforganizations and make it real with AI, technology and people. With ourstrong heritage of nearly 60 years, we are a responsible and diverse group ofover 420,000 team members in more than 50 countries. We deliver end-to endservices and solutions with our deep industry expertise and strongpartner ecosystem, leveraging our capabilities across strategy, technology,design, engineering and business operations.

At Capgemini Mexico, we aim to attract the best talent and are committed tocreating a diverse and inclusive work environment, so there is nodiscrimination based on race, sex, sexual orientation, gender identity orexpression, or any other characteristic of a person. All applications welcomeand will be considered based on merit against the job and/or experience forthe position.

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