Project Manager I, Chase Travel

Join a team where your expertise in travel partnerships and supplier management shapes the experiences of millions of cardmembers. At JPMorganChase, you'll collaborate with innovative leaders, drive meaningful business outcomes, and grow your career in a dynamic, fast-paced environment.

As a Project Manager in Chase Travel, you will play a key role in managing strategic travel partnerships and supplier relationships that deliver exceptional value to our cardmembers. You will work cross-functionally with internal teams — including data analytics, product, and account management — to streamline operations, ensure content accuracy, and support the growth of our travel portfolio.

Job responsibilities

• Manage supplier notifications and communications tied to Marketplace Facilitator requirements
• Track supplier-specific exceptions, payment remittance, and documentation gaps
• Coordinate resolution with internal partners and facilitate timely communication and follow-up
• Partner with data analytics teams on reporting pulls and data cleansing initiatives
• Collaborate with product teams to ensure user interface availability and online content accuracy
• Develop and analyze regular reports for hotel and account management, including results reviews
• Implement training programs in support of direct hotel initiatives
• Provide backup support for contracting and manage ad-hoc projects to enhance team efficiency

Required qualifications, capabilities, and skills

• Experience in the travel industry, particularly in hotels or accommodations
• Demonstrated partner or supplier management experience
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Self-motivated with a proactive approach to driving project success
• Collaborative team player with proven project management experience
• Proficiency in Microsoft Office, with advanced skills in Excel and PowerPoint

Preferred qualifications, capabilities, and skills

• Background in connectivity and distribution within the travel industry
• Knowledge of Sabre GDS or comparable global distribution systems

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.