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WLG

ITSM Platform Engineer (BMC Helix, CMDB, ITIL) for NATO with security clearance

WLG · Brussels, Brussels-Capital, Belgium

Financial Services · 2-10 employees

4 h ago
Senior (5-10 yrs) Full-time Belgium
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About the role

You will engineer and maintain the BMC Helix ITSM platform and its configuration management database. This includes managing data models, relationships, and supporting core ITIL processes like incident and change management.

What they look for

BMC Helix ITSM CMDB ITIL Configuration Management Incident Management Problem Management Change Management Service Request Management Data Modeling Reconciliation Continuous Service Improvement Technical Documentation Security Clearance

Requirements

The role requires professional experience in BMC Helix ITSM engineering and solid knowledge of CMDB practices. Candidates must hold an active security clearance and possess relevant ITIL and BMC certifications.

Full description

Five engineers, one platform, and an alliance headquarters that runs its IT service management on it.

You will engineer the BMC Helix ITSM and CMDB platform at the alliance headquarters in Brussels, as part of a dedicated capacity team.

What you will be doing

  • Engineering and maintaining the BMC Helix ITSM platform and its configuration management database
  • Keeping the CMDB accurate: data model, relationships, reconciliation and the health of the records themselves
  • Supporting incident, problem, change and service request processes as the platform owner rather than as a user
  • Working with the service owners on continuous service improvement
  • Documenting what you build to a standard that survives a handover

What you will need

  • Real BMC Helix ITSM engineering experience, not administration alongside another role
  • Solid CMDB and configuration management practice
  • ITIL grounding, and ideally the certification to go with it
  • The professional certifications the requirement asks for, BMC Helix and ITIL among them

Worth knowing before you apply

  • Fully on-site at the alliance headquarters in Brussels
  • You would be joining a small dedicated engineering team, not working alone
  • The engagement runs in two phases: a dedicated capacity phase first, then a managed service phase

Practical detail

  • Contract engagement, initial phase of six to twelve months
  • An active security clearance is required for this role

Your CV may not be up to date. That is not a problem, send me whatever you have and I will come back to you either way.