Network and Telecommunication Administrator /Administrateur (trice) de réseaux et télécommunications (Poste Local)

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

MAJOR RESPONSIBILITIES

IT Infrastructure and Capacity Planning

• Assist in recommending the direction for LAN/WAN, internet, wireless, and remote access services.
• Works with client teams to gather requirements.
• Analyses and documents requirements.
• Determines requirements’ impact on existing architecture, work processes and systems.
• Design and implement excellent internal telephony communication across the NO and all field offices.
• Determines infrastructure systems specifications, input/output processes and working parameters for hardware/software compatibility
•  Adheres to policies, processes and standards.

Deployment and Management of IT Infrastructure

• Deploys and reviews new, modified or enhanced system hardware and software components or services.
• Installs, configures and maintains system hardware and software components.
• Maintains local internet, remote access, VPNs, and connectivity protocols.
• Implements and manages security infrastructure (including firewalls) on both enterprise networks and user end points to guarantee secure work environments.
• Assesses service performance risks and assists development of contingency plans.
• Researches, analyzes and implements software or hardware changes to rectify any issues.
• Assess, recommend, monitor, and assist in implementation of CCTV cameras and other security related systems.

Cybersecurity Management

• Monitors the legal and regulatory environment for developments.
• Recommends required changes to IT policies and procedures.
• Consults with other business and technical staff on potential business impacts of proposed changes to the security environment.
• Works closely with IT and development teams to design secure infrastructure solutions and applications, the implementation of protective and mitigating controls. Facilitating
• Manages the implementation of the cybersecurity programs aimed at identification, management and remediation of threats to improve the cybersecurity posture.
•  Assesses potential items of risk and opportunities of vulnerability in the network and on information technology infrastructure and applications.
• Reviews risk assessments, analyzes the effectiveness of IT control activities, and reports on them with actionable recommendations.

Telecom Systems Management

• Configures and maintains routers, switches and hubs for the enterprises network.
• Design, implement and manage voice network configurations (including IP telephony and VoIP).
• Deploys and reviews new telecommunications components and services to ensure they meet clients’ expectations.
• Analyzes and resolves issues related to facilities bandwidth requirements, capacity planning, and analyzes system interdependencies.
• May develop and implement strategies to identify future client and technology bandwidth and capacity needs.
• Leads site specific disaster recovery plans.
• Implements security procedures.

FCAPS Management (Fault, Configuration, Accounting Performance, and Security)

• Monitors network/ telecommunications activity and logs problems.
• Reviews facilities bandwidth requirements and system interdependencies.
• Adjusts bandwidth on routine basis and provides input to capacity planning activities.
• Assesses network performance to ensure that it meets the present and future needs of the business.

Power & HVAC Systems Operations

• Support the Infrastructure Engineer in designing stable power networks (generator, UPS, Solar)
• Work with contracted vendors to ensure optimal operation of power solutions including supervising preventative maintenance
• Data centre infrastructure operations (HVAC, fire suppression)

Customer Support:

• Provides support for connectivity or related network/ communication issues for the user community.
• Provides documentation, training, and guidance for IT clients.
• Provides responsive support for problems found during normal working hours as well as outside normal working hours.

Vendor Management:

• Works with vendors to resolve network/telecom problems.
• Monitors services provided by vendors to ensure service levels meet requirements.
• Evaluates vendor solutions to ensure compliance with requirements and cost-effectiveness.
• Notifies management when contract requirements are not being met.

Research/Evaluation

• Conducts technical research on network/telecommunications upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
• Develops and maintains metrics around the system and institutes a process for continuous improvement.

Knowledge/Qualification for the role

• Bachelor’s degree in computer science, Information Technology, Telecommunication or other related specialized training, or equivalent work experience.
• Minimum 3 years’ experience in a similar role with advanced network and systems related vendor certifications coupled with work experience in design and operation of enterprise IT networks.
• Possesses advanced knowledge of enterprise systems expertise –MS Servers, Active Directory, DNS, DHCP, O365 and enterprise security applications coupled with a high ability to quickly learn new technologies.
• In-depth working experience with performance and status monitoring systems and protocols – SNMP, WMI, NetFlow.
• Comprehensive understanding of networking technologies and related infrastructure.
• Exceptional analytic and troubleshooting skills for solving problems and Experience designing and implementing security solutions.
• Understands how emerging technologies and service providers can be utilized to improve existing systems and/or increase operational efficiency;
• Technical certification in one or more IT disciplines or technology. E.g. Microsoft Certified Systems Engineer. Cisco Certifications (CCNA, CISSP and CCDP), ITIL, ISO/IEC 27000 and Merak;
•  Good customer service skills and experience
• Effective in written and verbal communication in English and French
• Strong ability to work as part of a team and coordinate with all staff
• Exceptional analytical and troubleshooting skills for solving problems
• Able to work under tight deadlines and cope with pressure
• Demonstrate LAN/WAN/WIFI network systems management
•  Cisco Meraki solutions design, deployment and operation
•  Operation and maintenance of HVAC systems
•  Emerging network technologies management (line SD networks)

Applicant Types Accepted:

Local Applicants Only