Financial Crime Training & Education Analyst
Nationwide United Kingdom
Financial Services · 10,001+ employees
About the role
You will design and deliver accessible, practical training programs focused on financial crime and complaints to improve colleague performance. You will also conduct training needs analysis and evaluate the effectiveness of learning initiatives to ensure consistent service standards.
What they look for
Requirements
The ideal candidate possesses a growth mindset, is proactive in managing their workload, and is comfortable working in a fast-paced, collaborative environment. You must be agile and capable of adapting to an ever-changing regulatory and operational landscape.
Benefits
Full description
Our Training & Competence team helps colleagues build the skills, confidence and consistency they need to deliver a brilliant experience for customers, particularly across Financial Crime & Complaints. We design accessible, practical learning that translates into performance uplift — combining strong training needs analysis with engaging delivery and robust evaluation.
You’ll thrive in a fast‑paced, close‑knit team where trust and mutual support are essential. We’re looking for someone with a genuine growth mindset, someone who’s eager to learn, confident in owning their workload, and proactive in driving progress forward. The right candidate for this role will be agile, quick to adapt to an ever-changing landscape and able to seize opportunities and face challenges head on.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.
