Systems Operations Analyst
Community Health Systems Professional Services Corporation Franklin, Tennessee, United States
Hospitals and Health Care · 10,001+ employees
About the role
The Systems Operations Analyst is responsible for coordinating application and infrastructure support tasks and resolving incident and request tickets. They also collaborate with cross-functional teams to ensure system security and compliance within the organization.
What they look for
Requirements
Candidates must have a high school diploma or GED and 1-2 years of related experience, with a bachelor's degree in IT preferred. Experience in healthcare and with Cerner system deployments is also preferred.
Full description
Job Summary
The Systems Operations Analyst is responsible for performing and coordinating application and infrastructure support project tasks, meetings, and activities. Their duties include resolving incident and request tickets within their respective disciplines. The analyst is also expected to maintain strong, positive working relationships both within the Technology department and across other areas of the organization.
Essential Functions
- Prioritizes and works incident and request tickets for their specific discipline.
- Works within an on-call rotation.
- Collaborates with cross-functional teams.
- Promotes system security and patient confidentiality and helps ensure compliance.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- H.S. Diploma or GED required
- Bachelor's Degree Information Technology or related field preferred
- 1-2 years related experience required
- Healthcare experience preferred
- Experience with Cerner and healthcare system deployments preferred
Knowledge, Skills and Abilities
- Strong attention to detail, analytical skills, and concern for data accuracy.
- Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics.
- Excellent organizational skills
- Ability to manage competing tasks and prioritize work
