IT Systems Analyst, Wembley Stadium

Overview

Delaware North UK is hiring a full-time IT Operations Analyst to join our team at Wembley Stadium in Wembley, London. Working at this buzzing location, the excitement isn’t just on event days. As an IT Analyst, you will be supporting UK venues with hands-on technical assistance for operations, events, and daily business activities. If you can ensure a high-quality technology experience and are the problem-solving IT Operations Analyst we are looking for, join our collaborative team. Apply today to kick off your new career.

What’s in it for me?

At Delaware North U.K., you'll be part of a team delivering unforgettable experiences at some of the UK's coolest events. We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career. As our team member, you’ll receive:

• A generous 33-day holiday allowance (including bank holidays)
• Favourable pension contributions
• Experience in a dynamic workplace hosting major international sporting events and concerts, including England’s National Football teams, Cup Football competitions, Arizona State Sun Devils v Kansas Jayhawks in American College Football, multiple nights of Harry Styles, My Chemical Romance, Luke Combs, Bruno Mars, The Weekend, Bon Jovi, and so much more in 2026

Responsibilities

• Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands-on support including POS terminals, payment devices, kiosks, and back-office equipment
• Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out-of-hours operations, providing practical guidance to team members on point of sales processes and support
• Manage local incidents and service requests with relevant escalation to internal and external teams
• Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
• Produce clear updates on issues, service performance, risks, and improvement actions

Qualifications

• 3+ years’ experience in a technical support role, or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related equivalent
• 4+ years’ experience supporting POS systems or related venue technology
• Good knowledge of Windows devices, basic network connectivity, and programming
• Excellent skills in written and verbal communication, customer service, troubleshooting, and problem-solving, with the ability to work with diverse stakeholders and manage competing priorities

Physical Requirements

• Availability to work flexibly during bank holidays, evenings, and weekends to support matchday, event, and out-of-hours operations
• Ability to work onsite at Wembley Stadium, as well as occasionally travel to Pride Park Stadium and Stadium of Light

Contracted Hours / Guaranteed Hours

48 Hours Work Location

Since its opening in 2007, Delaware North has been the hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. From the Lionesses’ UEFA Women’s Euros 2022 win with a record crowd of 97,192 guests, to major football competitions, NFL matches, and world-class concerts with Coldplay, Taylor Swift, Oasis, and Harry Styles, no two days are the same at Wembley Stadium.