Communications Project Manager
ARIZONA ARTHRITIS & RHEUMATOLOGY ASSOCIATES PC · Phoenix, Arizona, United States
Hospitals and Health Care · 201-500 employees
About the role
The Communications Project Manager will implement and maintain systems to facilitate patient engagement, including patient portals and mass communications. They are responsible for managing staff access, troubleshooting systems, and reporting on performance metrics across the practice.
What they look for
Requirements
Candidates should possess strong time management, communication, and Microsoft systems proficiency. A basic understanding of the patient journey and project management experience is considered desirable.
Full description
Description
Arizona Arthritis & Rheumatology Associates, P.C. is the largest private Rheumatology practice in the United States. The practice has over 60 providers, 15 sites and over 350 employees providing assessment and treatments for our rheumatology patients. Our providers work together to keep patients healthy and are recognized for excellence in medicine and for being pioneers in new treatments, ably supported by our Research department.
We are an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Our vision is to provide the best Rheumatology care, anywhere and, to balance sustainable operation with the highest possible level of patient care.
We are a seeking an ambitious, friendly, positive, and compassionate Communications Project Manager to join our team.
The purpose of the Communications Project Manager is to implement, establish and maintain systems (and the functions within) that facilitate and dictate patient engagement with the practice including patient texting, patient portal, patient form intake, appointment waitlist, appointment recalls, mass patient communications and others as deemed appropriate based on needs of the practice. This includes managing staff access, troubleshooting relevant systems and completing implementation projects as needed. Developing and reporting on established targets and success metrics is required for each area of existing and incoming projects. These responsibilities are to be performed in coordination with the Leadership across all areas of the practice including Operations, IT, Billing and Infusion, to ensure a cohesive communication strategy across AARA and LSARA.
RESPONSIBILITIES
- Monitor / track Patient portal enrollments
- Optimize Digital patient adoption
- Oversee Staff process adoption
- Create and maintain relevant SOP’s
- Track, Monitor and facilitate mass patient communications
- Complete strategic planning exercises
- Create and trend analyses relevant to areas of oversight
Learn more about AARA on our website at http://azarthritis.com
Requirements
QUALIFICATIONS
Essential
Time management, attention to detail, written and verbal communication, professionalism, proficiency with Microsoft systems, interpersonal skills
Desirable
Project Management
Basic understanding of patient journey
