Senior Business Process Analyst (Temporary opportunity for up to 2 Years)
Transport for NSW Mascot, New South Wales, Australia
Government Administration · 10,001+ employees
About the role
The role involves leading business and process analysis to define future-state solutions for NSW Motorways while ensuring end-to-end solution integrity. You will facilitate stakeholder workshops, manage requirements, and align project deliverables with broader organizational objectives.
What they look for
Requirements
The ideal candidate possesses exceptional stakeholder facilitation and influencing skills with extensive experience in business analysis and process improvement. You must be capable of navigating complex environments and applying contemporary methodologies like BPMN and Agile to deliver practical business solutions.
Benefits
Full description
You’re open to a change of direction and a new challenge.
If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.
In this role, you'll:
Lead business analysis, process analysis, and functional design for NSW Motorways. The role evaluates current-state operations, processes and systems to define streamlined, fit-for-purpose future-state solutions and designs by partnering with architects, stream leads, IT stakeholders, ERP vendors, and external consultants, the role ensures end-to-end solution integrity and delivery readiness. It plans BA activity, maintains high artifact quality, manages interdependencies, and provides decision support to strengthen program governance.
Working as part of a team delivering business analysis, process improvement and transformation outcomes across NSW Motorways projects and programs, this role will see you lead discovery activities to analyse current-state processes, controls, data and systems, while facilitating workshops with business and technology stakeholders to define requirements, resolve gaps and achieve alignment. You will work within the established Business Analysis framework, applying standards, modelling conventions, and quality gates to ensure consistent, high-quality delivery outcomes.
You will lead the development of future-state process designs and functional solution options, leveraging contemporary business analysis methodologies including BPMN, user stories, data models and functional specifications. Working across Waterfall, Agile and Hybrid delivery environments, you will define and manage BA work plans, maintain end-to-end requirements traceability, and align milestones, dependencies and deliverables with broader project objectives. You will also partner with vendors and external consultants to review and validate functional designs, proactively manage design risks and operational impacts, and support effective governance through transparent decision-making.
For more information on this position and business unit, view the role description and information pack
About you
Your exceptional stakeholder facilitation, communication and influencing skills, combined with expertise in business analysis, process improvement and delivery management, will see you excel in navigating complex stakeholder environments and delivering practical, business-focused solutions. You are recognised for your ability to build strong relationships, drive consensus, and translate business needs into effective outcomes, while mentoring junior Business Analysts and contributing to the ongoing growth and maturity of the Business Analysis practice.
You’re recognized as a strategic and analytical thinker with strong influencing and communication capabilities, skilled at facilitating business analysis, stakeholder engagement, requirements gathering and solution development, experienced in analysing business needs across complex portfolios of initiatives and applying contemporary business analysis methodologies and best-practice processes.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM, Sunday 13th September 2026
For more information about this role, please contact JAGADEESH.SETHURAMAN@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
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