Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and resolving complex issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and collaborating with different teams to ensure smooth and uninterrupted operations. The position demands continuous monitoring, troubleshooting, and providing timely solutions to maintain system reliability and performance.

Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure alignment on issue resolution and system improvements. - Mentor and guide team members to enhance their technical capabilities and problem-solving skills. - Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills: - Required Skill: Expert proficiency in Oracle Retail Warehouse Management System (RWMS). - Strong knowledge of warehouse management processes and their integration with retail systems. - Experience in diagnosing and resolving complex software issues within enterprise environments. - Familiarity with database management and query optimization related to warehouse management systems. - Ability to analyze system logs and performance metrics to identify root causes of problems. - Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

Additional Information: - The candidate should have minimum 3 years of experience in Oracle Retail Warehouse Management System (RWMS). - This position is based at our Manila office.

Minimum 3 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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