Consultant Specialist（SRE）

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist (SRE)

Business: Business Banking UK Technology

Job ID：55914

Principal responsibilities

• Build and manage robust CI/CD pipelines on Google Cloud Platform for APIs, databases, messaging, storage, and compute

• Create and manage Kubernetes workloads, including pod definitions, tagging, labelling, scaling, and auto-scaling

• Support production stability, availability, and reliability of applications and platform services

• Handle production incidents, including triage, impact assessment, service restoration, escalation, and follow-up actions

• Troubleshoot complex cross-platform production issues across cloud infrastructure, Kubernetes, application services, networking, databases, CI/CD pipelines, and integrations

• Perform root cause analysis for incidents and recurring issues, and drive permanent fixes and continuous improvement

• Define and improve SLOs/SLIs, observability, and monitoring capabilities across engineering teams

• Engage early in new features and platform changes to improve quality, operability, and release readiness

• Contribute to automation, performance, and reliability improvements that reduce operational toil

Knowledge & Experience / Qualifications

• At least 2 years of experience in GCP (Google Cloud Platform) or similar cloud technologies

• Strong experience in microservices and APIs

• Strong experience with DevOps and platform tools such as Jenkins, Helm, Ansible, Docker, Kubernetes, JIRA, and DataDog

• Experience managing source control, branching, merging, tagging, and release versioning using tools such as GitHub

• Experience defining and supporting development, test, release, update, and support processes for DevOps operations

• Strong understanding of CI/CD, automation, cloud identity and access, and Linux-based infrastructure

• Scripting skills in Shell, Python, or Ruby for automation, monitoring, and operational support

• Excellent troubleshooting and analytical problem-solving skills

• Strong incident handling and production support experience, with the ability to manage high-severity service issues calmly and effectively

• Experience in root cause analysis, issue resolution, and driving preventive actions for recurring incidents

• Experience with observability, monitoring, and alerting tools

• Working knowledge of open-source technologies and modern reliability engineering practices

• Awareness of critical Agile principles and experience working in Agile / SCRUM environments

• Familiarity with Agile team management tools such as JIRA and Confluence

• Good communication skills and the ability to work effectively with engineering teams, Product Owners, and stakeholders

• Proactive team player, comfortable working in multi-disciplinary, self-organized teams

• Professional knowledge of English

• Google Professional Cloud DevOps Engineer certification is desirable

What additional skills will be good to have?

• Experience on banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders will be an advantage.

• Experience on HSBC business banking system knowledge will be an advantage.

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You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Software Development (GuangDong) Limited***