IT Support Engineer
GEDU · Noida, Uttar Pradesh, India
Education · 1,001-5,000 employees
About the role
The IT Support Engineer will provide first-level technical support, resolve IT incidents, and manage service requests through various channels. They are also responsible for hardware and software troubleshooting, user onboarding, and maintaining IT asset inventory.
What they look for
Requirements
Candidates must have 2-5 years of experience in IT Service Desk or End User Support with strong knowledge of Windows and Microsoft 365 environments. Proficiency in Active Directory, network troubleshooting, and ITSM tools is required.
Full description
Job Title: IT Support Engineer
Location: Noida, India
Position Overview
GEDU is hiring an IT Support Engineer to join its IT Operations team in Noida. The role involves providing first-level technical support, resolving IT incidents and service requests, supporting Microsoft 365 environments, and ensuring a seamless end-user experience across the organization.
What We Expect from You
- Provide L1 support through ITSM tools, email, phone, and walk-ins.
- Troubleshoot hardware, software, Windows, Microsoft 365, and network-related issues.
- Manage tickets within SLA timelines and escalate issues when required.
- Support user onboarding, offboarding, account provisioning, and device setup.
- Install and maintain desktops, laptops, printers, and peripherals.
- Maintain IT asset inventory and documentation.
- Ensure high customer satisfaction through timely issue resolution.
What You Should Bring
- 2-5 years of experience in IT Service Desk or End User Support.
- Strong knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, and Office Applications.
- Experience with Active Directory/Entra ID and user administration.
- Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
- Experience with ITSM tools such as ServiceNow, Jira, Remedy, or SMP.
- Knowledge of IT Asset Management processes.
- Strong troubleshooting, communication, and customer service skills.
- Ability to work independently and manage multiple priorities.
Nice to Have
- Microsoft Certifications (AZ-900, MS-900, MD-102).
- Knowledge of ITIL best practices.
- Experience supporting enterprise or global users.
GEDU Global Education is a dynamic and innovative group of education providers.
Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.
