Field Service Engineer (Eligible for security clearance)
NECSWS London, England, United Kingdom
IT Services and IT Consulting · 5,001-10,000 employees
About the role
The Field Service Engineer will install, support, and maintain station end equipment while ensuring service agreements and warranty obligations are met. Responsibilities include attending incidents, performing scheduled maintenance, and managing administrative tasks like inventory and reporting.
What they look for
Requirements
Applicants must have an IT background, a full clean UK driving license, and must have lived in the UK for at least 5 consecutive years for security clearance. Strong customer service skills and the ability to perform physical onsite work, including cabling and electrical fault finding, are essential.
Benefits
Full description
Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
Job Description
Field Service Engineer – London/South East England.
This a field based IT opportunity, so a full, clean UK driving license is essential.
A Field Service Engineer will install, support, troubleshoot, repair, and otherwise maintain all supported Station End Equipment in the LFB contract, ensuring all service agreements and warranty obligations are fulfilled to exceeding customer expectations. This requires expertise in IT and Communication systems, basic Installation/Cabling/fault finding/Electronics/practical ability and onsite work, electrical qualification ideal as well as excellent customer service and communication skills.
Due to strict UK security clearance requirements and right to work, applicants must have lived in the UK for 5 consecutive years or more.
Job Duties
- Attend Incidents in a timely manner, to meet SLA's and restore customer equipment to a working condition.
- Perform all types of scheduled maintenance activities for your assigned area including but not limited to; system inspections, preventive maintenance, software updates and upgrades.
- Troubleshoot, diagnose, and repair (‘Break/Fix’) using basic test equipment of all products and associated equipment in accordance with procedures and within designated timeframes.
- Complete all administrative duties, which include but not limited to; spare parts inventory, field activity reports, return material authorisations, expense reports etc, within the prescribed timeframes.
- Provide feedback to the team leader and take part in continuous improvement projects as required to improve processes and find efficiencies.
- Maintain all aspects of your assigned region to include but not limited to; responding to customer needs, maintaining system configurations, customer contacts, establishing a rapport with assigned customer base.
- Working as part of a regional team, supporting members of your team and teams in other regions
.
- Join an ‘on call’ rota to provide 24/7/365 support to our customers.
Qualifications
Skills & Experience
IT literate with an IT background in various forms:
o Experience as an IT Field Engineer with a full UK driving license.
- Excellent customer facing skills.
- Desktop: MS-Windows 11.
- GD92 protocol.
- Closed circuit PA systems.
- Installation of structured cabling.
- Knowledge of relay controlled electrical circuits.
- A willingness to travel (perhaps other regions.) to customer sites.
- Be able to approach any situation with a cool head, logical, methodical manner.
- Training will be provided to expand your knowledge and skill base.
Desirable
Knowledge of Firecoder control systems.
Understanding of UPS
Additional Information
We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:
This is a initial 3 month contract with rolling 1 month extention.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
