Analyst, Business Transformation

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Analyst, Business Transformation to join our Financial Services - Business Transformation team in North America.. You will partner with cross-functional teams to analyze, document, and optimize Finance and Financial Services processes. This role will support the identification, design, and implementation of policy, process and tooling that both impact revenue and improve operational efficiency - enabling Lightspeed to balance growth and profitability. This role ensures Lightspeed can scale efficiently while delivering a seamless experience to both internal teams and the merchants we serve.

What you’ll be doing:

• Analyze & Audit: Review existing policies, workflows, tools, and processes to identify inefficiencies and friction points.

• Document & Standardize: Create clear documentation and standardized processes and procedures across teams to improve alignment and reduce redundancy.

• Drive Improvements: Identify and recommend scalable solutions, supporting implementation in collaboration with stakeholders

• Measure & Report: Track key metrics in BI tools before and after process changes to quantify the impact of improvements and surface data-driven insights that identify the next opportunity.

• Change Enablement: Work closely with teams on the ground to ensure successful implementation of process changes and facilitate change management, including supporting enablement documentation and assisting with training sessions where needed.

And a little bit of....

• Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

• Identifying improvement opportunities within Financial Services and surfacing them to the Business Transformation team and leadership.

What you need to bring:

• Strong cross-functional collaboration skills, with experience working across multiple teams or departments.

• Demonstrated ability to analyze processes, identify inefficiencies, and recommend improvements.

• Excellent written and verbal communication skills, able to document processes clearly and influence stakeholders.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Strong analytical and problem-solving skills.

• Detail-oriented, with a focus on accuracy and process integrity.

• Self-starter with curiosity and a passion for technology and process improvement.

• Team player who can build trust and drive alignment across stakeholders.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

Be a changemaker

You’ll enjoy:

• A flexible work environment that empowers you to do your best work

• A culture that celebrates performance

• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies

• Equity options, because this is your company too

• Contributions to your pension plan. Your future matters

• Training opportunities to grow your skills and career

• Health and wellness credit so you feel your best

• Time off to volunteer and give back to your community

• Interest groups, employee led networks, social committees to sponsored sports teams

• Computer purchase program to get your personal Macbook

• Enhanced parental leave to support growing families

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $60,000 - 74,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off. Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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