Business Systems Analyst
Stafford Gray Pontiac, Michigan, United States
Information Technology & Services · 11-50 employees
About the role
The Business Systems Analyst will elicit and validate business requirements to support infrastructure projects across various technical teams. They are responsible for designing solutions, conducting data analysis, and managing the implementation process from requirements through to end-user support.
What they look for
Requirements
Candidates must have 5+ years of relevant experience as a Business Systems Analyst with strong proficiency in the Microsoft 365 suite. Experience working on infrastructure projects such as networking, servers, or telecommunications is required, along with excellent communication and problem-solving skills.
Full description
We're seeking a Business Systems Analyst to support project work across Infrastructure Services, including Networking, Server, Workstation Services, Microsoft 365, VoIP Telecommunications, and Service Center teams. This is a hybrid contract role requiring a self-starter who takes ownership of assigned projects from requirements through implementation.
What You'll Do
- Elicit, analyze, specify, and validate business needs through stakeholder interviews and current-state process/systems analysis
- Apply strong communication, analytical, and problem-solving skills to keep projects on track and deliverables aligned to specification
- Conduct data analysis, design solutions, and write clear technical requirements
- Support testing and implementation of technology solutions
- Conduct research and develop procedures to improve existing systems
- Provide training and ongoing support to end users
- Write Requests for Proposals and Contract Scope of Deliverables documents
5+ years of relevant Business Analyst / Business Systems Analyst experience
Strong experience with the Microsoft 365 productivity suite
Demonstrated ability to multi-task and prioritize across several concurrent projects
Strong problem-solving skills — identifying issues, obstacles, and opportunities, and developing/implementing effective solutions
Excellent written and verbal communication skills
Experience working on Infrastructure projects (networking, server, workstation, telecom, or similar)
A customer-first mindset and commitment to delivering a strong end-user experience
