Installation Support Engineer I

Job Purpose:

The Installer & Service Engineer is responsible will be responsible for the installation, calibration, and rigging of Imaging Equipment in medical facilities. This role requires technical expertise, dedication to quality and precision, and a commitment to ensuring the safe and efficient operation of advanced medical imaging equipment for our highest profile customers

Duties and Responsibilities:

• Install Imaging equipment according to manufacturer specifications and facility requirements.
• Ensure proper alignment, configuration, and functionality of all components.
• Collaborate with facility staff to plan and execute installations with minimal disruption to operations.
• Always exude professionalism
• Perform initial calibration and testing of equipment to ensure accurate and reliable imaging and compliance with OEM spec.
• Conduct thorough performance checks and make necessary adjustments.
• Verify compliance with safety standards and regulatory requirements.
• Provide routine maintenance and repairs to ensure optimal performance and longevity of equipment.
• Diagnose and resolve technical issues promptly.
• Coordinate with technical support teams and manufacturers for complex repairs and upgrades.
• Maintain detailed records of installations, calibrations, maintenance activities, and repairs.
• Generate comprehensive reports for clients and management.
• Ensure all documentation complies with regulatory and company standards.
• Adhere to all safety protocols and guidelines during installation and maintenance activities.
• Ensure installations comply with local, state, and federal regulations and the company QMS.

• Stay updated on industry standards and advancements in imaging technology.
• Travel as needed within the United States to assist with clients and installations.
• Other duties as assigned.

Qualifications:

• Associate or bachelor’s degree in biomedical engineering, electrical engineering, or related field preferred.
• Certification in medical equipment installation & maintenance a plus.
• Strong understanding of technology and equipment.
• Ability to read and interpret technical manuals and schematics.
• Strong remote management and follow-up methodology
• Ability to travel, air, train, car, within the United States on a regular basis.
• Experience uncovering trends and discovering root cause impacts of potential operational issues.

Working Conditions:

Installation Managers work in dynamic environments, often requiring frequent travel to client sites for on-site support and maintenance. They must be adaptable to flexible schedules, including evenings and weekends, and may face physical demands when inspecting equipment or troubleshooting technical issues. The job involves a combination of technical expertise, effective communication skills, and the ability to problem-solve in high-pressure situations, ensuring efficient resolution of issues and customer satisfaction.

Physical Requirements:

Sitting for long periods of time and standing for long periods of time.

Direct Reports:

N/A