Product Engagement Manager

Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.

Our mission statement says it all: JoinUp – the right information, to the right person at the right time.

Dedicated to our core values, we are committed to:

Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.

Passion: Because we love what you do, you’re at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!

The Opportunity

We're looking for an organised, customer-focused and data-driven Product Engagement Manager to join our Revenue Operations team. In this role, you'll create engaging in-app experiences that help customers discover, adopt and get the most from Juniper's products.

Working closely with Product, Marketing, Customer Success and Support, you'll use data and customer insight to deliver targeted communications that improve product adoption and enhance the customer experience.

This is a fantastic opportunity for someone who enjoys combining technology, customer experience, analytics, and stakeholder management to drive product adoption and customer engagement at scale.

What You'll Be Doing

As our Product Engagement Manager, you will:

Deliver Outstanding In-App Experiences

• Build, configure, test, and launch in-app engagements including walkthroughs, guides, tooltips, banners, surveys, and announcements.

• Manage the entire engagement lifecycle from concept and build through to quality assurance, launch, reporting, and optimisation.

• Ensure messaging is targeted to the right audience at the right time within their customer journey.

• Maintain a structured library of active, scheduled, and archived engagements.

• Troubleshoot and resolve issues relating to targeting, display, and engagement performance.

Manage Stakeholder Requests

• Act as the primary contact for engagement requests from Product, Marketing, and Support teams.

• Gather requirements, define objectives, and agree success measures for all engagement activity.

• Prioritise competing requests while maintaining planned business-as-usual (BAU) activities.

• Provide constructive challenge when engagement requests could negatively impact the customer experience or contribute to message fatigue.

Drive Continuous Improvement

• Build and maintain recurring engagement programmes such as onboarding flows, product release announcements, and renewal communications.

• Create scalable templates and repeatable processes that improve efficiency and consistency.

• Maintain an engagement calendar to ensure customers receive relevant and well-timed communications.

• Review existing engagements regularly to keep content accurate, relevant, and effective.

• Identify opportunities to automate and streamline engagement delivery processes.

Support Business Alignment

• Communicate upcoming and live engagements to Sales, Customer Success, and Support teams.

• Provide clear launch information including audience, objectives, timing, and expected customer impact.

• Build strong relationships across the business and create visibility of all in-app engagement activity.

• Ensure stakeholder alignment on messaging and communication plans.

Use Data to Optimise Performance

• Monitor engagement metrics including views, click-through rates, completion rates, and dismissals.

• Analyse performance data to improve targeting, content, and timing.

• Share insights and recommendations with stakeholders and leadership teams.

• Identify customer behaviour trends that can shape future product engagement strategies.

• Continuously enhance engagement effectiveness using data and customer feedback.

What We're Looking For

Essential Skills & Experience

• Experience delivering in-app engagement, lifecycle communications, CRM campaigns or digital adoption programmes within a SaaS environment.

• Hands-on experience with Gainsight PX and CS, or similar product engagement and digital adoption platforms.

• Strong organisational skills and the ability to manage multiple projects and priorities simultaneously.

• Excellent stakeholder management and relationship-building skills.

• Strong understanding of customer segmentation, targeting, and lifecycle management.

• Exceptional attention to detail, particularly around messaging, targeting logic, and quality assurance.

• Strong written communication skills with the ability to create clear and effective in-app messaging.

• Analytical mindset with experience using engagement data to drive decisions and improvements.

• Ability to work independently and proactively in a fast-paced environment.

• Experience collaborating across multiple business functions.

Desirable

• Experience with AI tools such as Claude.

• Experience within education technology, SaaS, or other subscription-based software environments.

• Knowledge of customer adoption, retention, and product-led growth methodologies.

Why Join Juniper?

At Juniper, you'll join a business that is transforming education through technology, innovation, and expertise. You'll work alongside passionate colleagues who care deeply about delivering exceptional experiences for schools and trusts across the UK.

We offer a collaborative and inclusive culture where ideas are encouraged, development is supported, and every role contributes to making a genuine difference in education.

If you're passionate about customer engagement, product adoption, and creating meaningful digital experiences, we'd love to hear from you.

Interview Process:

• 1st Stage Interview

• 2nd Stage Interview

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at recruitment@junipereducation.org

Juniper Education Benefits

• Enhanced annual leave entitlement

• Opportunity to purchase additional leave

• Entitlement to carry over leave to next entitlement year

• Day 1 access to 24/7 GP & prescription services 

• Day 1 access to rewards platform

• Cycle to work scheme

• Enhanced maternity & adoption pay

• Day 1 access to employee assistance platform

• Funded development/Qualification opportunities

• Voluntary health care cash plan

• Voluntary private medical insurance

• Plus more!

Please note: We are unable to provide visa sponsorship at this time. 

Applications for this role must be submitted by 28th August 2026.

Join Juniper and help us create smarter, more impactful customer journeys.