Senior Program Delivery Manager, Expressions

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

As the Senior Program Delivery Manager for Expressions on the Amazon GREF account, you will lead the strategic direction and day-to-day operations of a program that brings art, culture, and community engagement to Amazon's workplace. Reporting to the Senior Program Delivery Manager, GREF Activations and leading an expert delivery team, this role balances program management expertise with creative vision and customer obsession. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will serve as a key program owner, driving standardization, team development, and stakeholder engagement across multiple regions while ensuring the Expressions program creates meaningful workplace experiences that reflect Amazon's culture and values. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will lead operations and strategy for the AMER Expressions program, ensuring alignment with the cultural services portfolio strategy, maintaining program health, and ensuring client satisfaction while developing and maintaining standardized processes that enable consistent program delivery and support scaling across regions. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to balance operational excellence with creative leadership, overseeing team performance and development across the region while managing budget planning, forecasting, and financial management for the Expressions program. We support each other's wellbeing and champion inclusivity and belonging across teams. You will build partnerships with cross-campus programming teams, community organizations, and cultural institutions to enhance program offerings while serving as a leader on the GREF Activations team by connecting Expressions programming into broader workplace initiatives and seeking operational improvements.

What your day-to-day will look like:

• Lead operations and strategy for the AMER Expressions program, ensuring alignment with cultural services portfolio strategy, maintaining program health, and ensuring client satisfaction through proactive program management
• Develop and maintain standardized processes that enable consistent program delivery and support scaling across regions including creating frameworks, templates, and operational guidelines
• Oversee team performance and development across the region, providing mentorship and leadership that empowers team members to deliver strong results while fostering a collaborative and high-performing culture
• Own budget planning, forecasting, and financial management for the Expressions program, ensuring frugality while maximizing program impact and value through strategic resource allocation
• Manage day-to-day expense tracking and reconciliation for the Expressions program while ensuring financial accountability and identifying opportunities for cost optimization
• Lead special initiatives including site expansions and new creative space opportunities, coordinating cross-functional teams to deliver innovative workplace experiences
• Prepare and present Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and metrics reporting that demonstrate program performance, impact, and continuous improvement
• Build partnerships with cross-campus programming teams, community organizations, and cultural institutions to enhance program offerings and create meaningful workplace experiences
• Serve as a leader on the GREF Activations team by finding ways to connect Expressions programming into broader workplace initiatives and seeking operational improvements to program delivery
• Drive continuous improvement by identifying opportunities to enhance program delivery, stakeholder engagement, and operational efficiency through data analysis, feedback collection, and process refinement.

Required Qualifications:

• Twelve (12) or more years of program management experience in real estate, community engagement, strategic partnerships, hospitality, or related fields with demonstrated success leading complex initiatives in corporate environments
• Proven artistic knowledge and cultural literacy with the ability to lead a team of creative professionals operating in a corporate environment while balancing creative vision with business objectives
• Strong business acumen including experience with corporate infrastructure, systems management, and organizational dynamics within large organizations with ability to navigate complex stakeholder landscapes
• Extensive budget management experience including forecasting, financial reporting, and resource allocation with accountability for program-level budgets and demonstrated fiscal responsibility
• Proactive, hands-on leadership style with willingness to support team members and lead by example in delivering results while empowering others to excel
• Strong written and verbal communication skills with the ability to present information clearly to executive-level stakeholders and cross-functional teams using appropriate tone and data-driven insights
• Demonstrated success working in fast-paced, high-profile corporate environments where agility, professionalism, and client service are essential to program success
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and comfort learning new technology platforms to support program operations and reporting
• Strong initiative and problem-solving abilities with a track record of identifying opportunities and driving implementation without requiring constant direction.

Preferred Qualifications:

• Knowledge of Facilities Management processes, real estate operations, or workplace services delivery models with understanding of how cultural programming integrates with broader workplace strategies
• Background in arts administration, museum programming, gallery management, or cultural institution leadership demonstrating deep understanding of curatorial practices and arts programming
• Familiarity with project management methodologies and tools that support structured program delivery and team coordination including Agile, Waterfall, or hybrid approaches
• Experience developing Standard Operating Procedures (SOPs), playbooks, or operational frameworks that drive consistency and enable scaling across multiple sites or regions
• Track record of building partnerships with external organizations including nonprofits, cultural institutions, and community organizations to create innovative programming that enriches workplace culture
• Experience with procurement processes and vendor management in corporate environments with ability to negotiate contracts and manage supplier relationships
• Background supporting diversity, equity, and inclusion initiatives through cultural programming with understanding of how art and culture foster belonging
• Experience with change management principles and ability to support organizational transitions related to workplace culture and employee engagement
• Knowledge of data analytics and ability to leverage metrics to inform programming decisions, demonstrate ROI, and drive strategic improvements.

Location: Onsite

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Nashville, TN

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.