Product Governance Manager
Berkley · City of London, England, United Kingdom
Insurance · 5,001-10,000 employees
About the role
The Product Governance Manager will lead product governance activities across the full lifecycle and maintain the Product Governance Framework in compliance with FCA and Lloyd's requirements. They are also responsible for overseeing complaints handling, managing conduct risk, and providing expert guidance to stakeholders.
What they look for
Requirements
Candidates must have a strong understanding of FCA Consumer Duty, PROD, and DISP requirements, along with experience in the London Market insurance environment. A relevant degree or equivalent industry experience is required, with ACII or other insurance qualifications considered highly desirable.
Full description
Company Details
Responsibilities
Key Responsibilities
Product Governance
- Maintain and enhance the Product Governance Framework in line with FCA and Lloyd's requirements.
- Lead product governance activities across the full product lifecycle, including product approval, reviews, and ongoing monitoring.
- Manage and maintain the product catalogue and associated governance documentation.
- Support robust target market identification, distribution strategies, and fair value assessments.
- Develop and monitor conduct risk indicators, management information, and product risk tolerances.
- Act as a subject matter expert, providing guidance and challenge to first-line stakeholders.
- Support the Product Oversight Group and contribute to governance reporting.
Complaints Oversight
- Operate and continually enhance the Complaints Handling Framework.
- Monitor complaints trends, root causes, and remediation activities.
- Ensure effective oversight of complaints managed through third parties and delegated authority arrangements.
- Use complaints data and customer insights to inform product reviews and conduct risk assessments.
Delegated Authority & Conduct Risk
- Partner with Delegated Authority and Compliance teams to identify and manage conduct risks.
- Review coverholder and TPA performance from a customer outcomes perspective.
- Support oversight of delegated claims and complaints handling arrangements.
- Provide conduct-related input into audits, reviews, and remediation programmes.
Stakeholder Management & Governance
- Build strong relationships with Underwriting, Claims, Compliance, and Delegated Authority colleagues.
- Provide pragmatic challenge and advice to senior stakeholders.
- Support regulatory reporting, Consumer Duty requirements, and Lloyd's oversight reviews.
- Deliver conduct-focused training and contribute to regulatory change initiative
Qualifications
Skills & Experience Required
Technical Knowledge
- Strong understanding of:
- FCA Consumer Duty
- FCA PROD and DISP requirements
- Conduct risk management and customer outcomes
- Lloyd's Customer Principle and oversight expectations
- Experience working within a Lloyd's Managing Agent or London Market insurance environment.
- Previous Delegated Authority, Coverholder, or MGA oversight experience would be highly advantageous.
Core Skills
- Excellent analytical and data interpretation skills.
- Ability to translate regulatory requirements into practical business processes.
- Strong stakeholder management and influencing skills.
- Confidence to challenge constructively at all levels of the organisation.
- Excellent written communication and governance reporting capabilities.
- Ability to manage multiple priorities in a complex regulatory environment.
Personal Attributes
- Proactive, self-motivated, and able to work independently.
- Sound judgement and high levels of integrity.
- Commercially minded with a strong customer-focused approach.
- Collaborative, pragmatic, and solutions-oriented.
Qualifications
- Relevant degree or equivalent industry experience.
- ACII or other insurance qualifications desirable.
