(1789) Business Solutions Support Analyst - CMD
South African Reserve Bank · Pretoria, Gauteng, South Africa
Banking · 1,001-5,000 employees
About the role
The analyst will provide systems-related business support, facilitate requirement definitions, and manage data integrity for critical supply chain systems. They are also responsible for coordinating incident management, overseeing system upgrades, and providing training to internal and external users.
What they look for
Requirements
Candidates must hold at least a Bachelor's degree in Information Systems or a related field. A minimum of five to seven years of experience in a financial business support and analysis environment is required.
Full description
The main purpose of this position is to provide systems-related business support to users of critical business systems within the Supply Chain Division of the Currency Management Department (CMD) of the South African Reserve Bank (SARB). This includes facilitating the definition and documentation of system requirements, maintaining the integrity of data on the systems, and coordinating and communicating decisions during major system incidents.
The successful candidate will be responsible for the following key performance areas:
- Work closely with business and the Business Solutions and Technology Department (BSTD) to define and interpret business needs and requirements, and compile a business case for new and existing CMD business solutions.
- Coordinate, guide and oversee the implementation and change management of new solutions, enhancements and upgrades to existing systems, in consultation with business, BSTD and/or other stakeholders, to ensure alignment with business needs and requirements, such as business processes, reports, upgrades, patches and fixes.
- Guide and manage business testing and verify testing results against the defined test-case criteria.
- Establish and maintain stakeholder relationships to ensure the efficient running of business systems, identify future business requirements and opportunities for optimisation, and propose solutions.
- Manage the master data on CMD systems to ensure data integrity, accurate end-to-end transaction processing and the mitigation of systems-related risks.
- Provide ad hoc training, and guide and oversee externally provided training and support on all functional system changes for internal and external users of the systems, including cash centre personnel.
- Manage the development, maintenance, updating and implementation of training material and the learner management system (LMS) platform through internal and external stakeholders and partners.
- Monitor and facilitate the timely resolution of all systems-related issues reported by the cash centres and other Head Office users and manage the incident management process to ensure efficient service delivery.
- Act as the central systems coordinator with the cash industry for systems-related matters, including invoking systems-related business continuity procedures.
- Assess the business impact of systems changes initiated by external factors, whether from within or outside the SARB.
- Provide reports and recommendations on the system development life cycle (SDLC).
- Establish and maintain relevant stakeholder relationships and represent the department at relevant industry forums.
- Ensure that governance principles are in place and implemented throughout all change processes.
- Maintain policy changes on the system.
About SARB
Primary mandate of the SARB
Section 224 of the Constitution of South Africa states the mandate of the SARB as follows:
The primary object of the South African Reserve Bank is to protect the value of the currency in the interest of balanced and sustainable economic growth in the Republic.
The South African Reserve Bank, in support of its primary objective, must perform its functions independently and without fear, favour or prejudice.
WHAT WE DO
Monetary Policy
The Constitution gives the SARB the mandate to protect the value of the rand. We use interest rates to keep inflation low and steady.
Financial Stability
The SARB has a mandate to protect and enhance financial stability. We identify and mitigate systemic risks that might disrupt the financial system.
Prudential Regulation
The Prudential Authority regulates financial institutions and market infrastructures to promote and enhance their safety and soundness, and support financial stability.
Financial Markets
Open market operations are the main tool we use to implement monetary policy. We manage South Africa’s gold and foreign exchange reserves.
Financial Surveillance
The SARB is responsible for regulating cross-border transactions, preventing the abuse of the financial system and supporting the regulation of financial institutions.
Payments and Settlements
The SARB is responsible for ensuring the safety and soundness of the national payment system, which is the backbone of South Africa’s modern financial system.
Statistics
The SARB provides important economic and financial statistics that present an overview of the economic situation in South Africa.
Research
Research conducted by the SARB focuses on economics, financial stability, banking and emerging trends in finance. Our research supports policy decision-making.
Banknotes and Coin
The SARB has the sole right to make, issue and destroy banknotes and coin in South Africa.
