Manager IT Service Delivery

Overview

Manager, IT Service Delivery

Corporate Services- IT Operations

Status:(1) Contract Full Time (12 Months)

Salary Range: $139,474 - $174,342 per annum plus comprehensive benefits

Hiring Range: $139,474 - $156,908 per annum plus comprehensive benefits

Work Mode: Hybrid*see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of work: 35 hours per week

Lead Strategic IT Infrastructure Initiatives with Innovation and Impact!

Are you passionate about delivering forward-thinking digital solutions? Do you thrive in collaborative environments and excel at building relationships across teams?

We’re looking for a visionary IT leader to drive operational excellence, technology innovation, and service continuity across enterprise infrastructure. In this impactful role, you'll:

• Shape and execute the IT Operations Division’s annual strategy, aligning operational goals with broader business objectives.

• Lead capacity planning and infrastructure scaling to support evolving corporate needs.

• Develop, implement, and enforce standards, procedures, and best practices for emerging technologies.

• Oversee IT service continuity and disaster recovery, ensuring business resilience and data integrity.

• Monitor and optimize infrastructure service levels, aligning with client expectations and business outcomes.

• Lead major incident and service disruption response, including escalation, stakeholder communications, recovery, root-cause analysis, and corrective actions.

• Provide thought leadership on emerging tech trends and lead change initiatives to drive adoption.

• Collaborate cross-functionally to ensure alignment with enterprise architecture, security, and governance frameworks.

• Represent IT in front of Council and stakeholders, providing expert insights and strategic guidance.

• Stay ahead of the curve through an active network of industry peers and external partners.

• Provide leadership and operational oversight for enterprise infrastructure, the IT Help Desk, technical support, and the IT Security team. Set service standards and oversee service management across these functions.

• Oversee the IT Security team’s delivery of security monitoring, incident response, vulnerability management, identity and access administration, and established security controls to support reliable, secure, and compliant services.

This role is ideal for a dynamic, strategic thinker with a strong background in enterprise IT infrastructure, a passion for innovation, and a commitment to excellence in public service technology.

What the role requires:

• Progressive leadership and a minimum of 10 years of relevant information technology experience, including responsibility for multidisciplinary teams and IT operations.

• Relevant degree in Computer Science or a related field or equivalent

• Proven experience in IT infrastructure planning and development

• Demonstrated knowledge of operational cybersecurity.

• Previous experience in financial management, capital budgeting, business planning and purchasing / contract management

• Combination of education and experience may be considered

Skills/Abilities:

• Understanding of business critical systems and technologies used to support high-availability requirements

• Strong technical knowledge of current network hardware, protocols, and standards

• Strong technical knowledge of computer network infrastructure: server hardware, end-user computing, telecommunications, wireless, telephony, data storage, virtualization, data center facility planning

• Ability to plan and direct optimum utilization of computer equipment, associated hardware, software and staff to meet the daily operations

• Proven experience with IT Service Management frameworks such as ITIL

• Project management experience including an understanding of the roles and responsibilities within a project in order to provide working direction to staff.

• Knowledge of SDLC, PMBOK and COBIT best practices

• Possess well-developed communications skills, both written and verbal

• Possess excellent research, budget management, program management, and organizational development skills.

• Must have excellent negotiation and problem solving skills in order to understanding and appreciating different and opposing perspectives on an issue, adapting one's approach as the requirements of a situation change

• Previous experience leading, managing, and motivating a team in an open, innovative, responsive and professional team environment, including coaching team members toward achievement of team and individual goals, and providing and encouraging ongoing feedback on area activities and individual/team achievements

• Demonstrated analytical, critical thinking, and issue resolution skills in situations where the problem maybe be technical, managerial or interpersonal

• Knowledge of trends in the use of current information technology and the impacts on the Region’s current operating environment

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Be bold. Think big. Join us.

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies. The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. 

Interview: Our recruitment process will include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this opportunity matches your qualifications and experience, please apply on-line. 

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.