Business Analyst

Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.

As a Business Analyst at Juvare you’ll put your subject matter expertise and business analysis skills into practice as part of our software implementation and/or product management teams. In this role, you’ll take the lead on defining application and/or workflow requirements with clients, subject matter experts, and other key stakeholders. Through backlog refinement sessions, you’ll write epics and related detailed user stories, translate business requirements into actionable improvement plans, validate solutions meet the client definition of “done.”

Reports to: Manager – Technical Delivery

Location: Atlanta, GA or Remote USA

Responsibilities:

The Business Analyst will work under the guidance of leadership to perform the following activities:

• Work alongside subject matter experts to develop business and system use cases, functional, non-functional and operational requirements

• Represent the client solution owner in functions including backlog prioritization, feature sequencing, sprint planning/grooming and user acceptance testing; participate in quality control and testing activities

• Elicit and capture business requirements in our software development environment; decomposing and documenting Epics into Features and User Stories down to detailed functional and nonfunctional acceptance criteria

• Work alongside our Project Management Office; assist with operational transition, internal and client training, knowledge transfer and SOP documentation

• Lead or participate in onsite or virtual requirements workshops with clients

• Explore the benefits and challenges of potential technical solutions with clients

• Document the final as-built configuration following completion of implementation, as well as demo end-to-end solutions to clients for acceptance

Qualifications:

• Bachelor’s degree from accredited university or college preferred or equivalent experience

• 5+ years recent experience as a business analyst or similar role writing requirements and developing process flows for custom solutions

• 2+ years’ experience working as a business analysts with Healthcare, US Federal, or Military end clients.

• Experience in consulting, software development and implementations in a client facing role

Skills/ Knowledge Requirements:

Required

• Demonstrated ability to understand complex software workflow platforms and collaborate with technical personnel.

• Desire to understand the emergency and operational management mission of our clients and how our software solutions support its continual improvement

• Excellent verbal and written communication skills

• Excellent interpersonal skills demonstrating collaboration and adaptability

• Ability to organize, plan and manage follow up action

• Familiarity with project management and/or software development tools (e.g., JIRA, Rally, MS Project, Confluence)

• A passion for technology, curiosity to learn new skills/technology with a fail-fast approach

• A passion to provide excellent value to clients

Preferred

• US Federal and/or Military domain knowledge

• Familiarity with standard emergency management practices and ICS and/or prior experience working directly with emergency management agencies

• Ability and willingness to travel 25% (average over course of a year)

What we offer:

• Health Insurance

• Life Insurance

• 401K with Corporate Match

• Tuition Reimbursement

• Expansive Self-Paced and Virtual Training Options

• Unlimited PTO

• Community Volunteer Opportunities

• Monthly Book Club

Additional Information:

This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

EEO Statement

Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.

Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to human-resources@juvare.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.