SYSTEMS ANALYST II CERT (Certified in Epic Welcome)
Mercy Medical Center · Baltimore, Maryland, United States
Hospitals and Health Care · 1,001-5,000 employees
About the role
The Systems Analyst II is responsible for the design, development, testing, and implementation of Epic Welcome and Security applications. They will also collaborate on cross-functional initiatives to optimize patient-facing applications and improve digital patient journeys.
What they look for
Requirements
Candidates must possess a high school diploma or GED, with a bachelor's degree preferred, and at least 2-5 years of relevant experience in clinical or financial applications. Certification in Epic Welcome is required for this role.
Benefits
Full description
Summary
Join Our Team at Mercy Medical Center – Now Hiring a Systems Analyst 1 position!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Systems Analyst II position is an (in-office/remote) responsible for the design, development, testing, implementation, and ongoing support of Epic’s Welcome and Security applications. Although this role is primarily Welcome- and Security-focused, the analyst will collaborate closely with the broader Patient Experience team and may contribute to initiatives, cross-coverage, and optimization efforts across all Epic patient-facing applications including MyChart, Cheers, Hello World, and Cadence.
This role focuses on optimizing end‑to‑end digital patient journeys through system configuration, integrations, and workflow automation, delivering an improved user experience and measurable efficiency gains that support modern, patient‑centered healthcare delivery
Successful candidates will demonstrate:
- Strong communication skills and aptitude for stakeholder collaboration
- Analytical thinking and problem solving
- Adaptability in fast-paced, deadline-driven environments and excellent time management skills
- Ability to translate technical and business requirements into practical solutions
- A collaborative mindset, focused on continuous improvement
- Must be certified in Welcome
Requirements
Education and Work Experience:
- Must possess a high school diploma or GED
- BS or BA in related field
- Minimum of 2 years working with clinical and/or financial applications within a healthcare/physician practice environment preferred OR 3-5 years of relevant clinical, business or technical experience.
- Demonstrated progressive experience with information systems; healthcare environment preferred.
- Strong analytic and organizational skills, particularly in planning, communications, process redesign and problem-solving.
- Must have proven ability to work with nursing, clinical providers, technical and/or business professionals.
- Ability to work effectively with a diverse group of users who have varying levels of computer expertise.
- Ability to implement and adhere to best practices in information technology system integrity and build standards.
- Current experience and/or certification in configuring Epic a plus.
Min
USD $38.58/Hr.
Max
USD $69.44/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and “catch up” provision
- Paid Time Off (PTO) & company paid holidays
- Tuition reimbursement
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
