Senior Business Analyst

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Senior Business Analyst at Optus, you will be at the forefront of driving strategic portfolio and program management initiatives in the Remediation space. The role is crucial in aligning business objectives with technical solutions, bringing together data and insights to inform decision-making, track performance, and find opportunities for improvement. You will lead business analysis activities across the delivery lifecycle, ensuring flawless execution and end-to-end traceability of requirements.

Please note this is a 12 month fixed term opportunity.

What You’ll Do | Your day to day will consist of

• Partnering with Legal, Compliance, Business, Data, and Technology stakeholders to convert regulatory obligations into actionable system logic and data extraction requirements.

• Facilitating decision-making where ambiguity exists.

• Defining, documenting, and validating business rules and data requirements.

• Assessing source systems, data lineage, and data quality to ensure data extracts are complete and accurate.

• Providing visibility and reporting across initiatives to ensure alignment with broader program and portfolio objectives.

• Building and maintaining positive relationships with stakeholders across technology, operations, and product domains.

What You Bring | What makes you perfect for the role?

• 5+ years’ experience in business analysis.

• Strong understanding of agile methodologies.

• Skilled in process mapping, gap analysis, and stakeholder facilitation.

• Experience in drafting business requirements, test cases, and working with technical teams.

• Excellent communication and documentation skills.

• Proven ability to work across complex programs with multiple stakeholders.

• Strong analytical approach with the ability to interpret data and generate actionable insights.

The good stuff…. | What’s in it for you?

• Competitive remuneration and colleague discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and outstanding shopping discounts with our retail partners.

• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.

• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

• Build meaningful connections through colleague-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity