Business Systems Analyst

The Opportunity

The Technical Revenue Operations team is responsible for the smooth and efficient running of contract/order booking activities. This relates to Adobe’s enterprise and channel business models. The primary role of the TRO Analyst is to enable the Order Management team to perform all the roles and functions they require. Additionally providing solutions and resolutions to issue that arise. Enablement training on all new projects/processes that are created as the business needs change will be delivered to our business partners. This team also has full accountability for high level communication in terms of order status, deal review and query resolution!

Key responsibilities/tasks:

• Gain and retain in-depth understanding of Adobe tools and systems. This knowledge will assist in supporting the Revenue Operations groups, including ECC/S4 HANA, SFDC/SharePoint/D365, and Online-Portals.

• Understand Adobe's Project Management process and guidelines, from design to implementation in Production environments, and help with new project/process roll-out.

• Review daily queries and system issues, resolving them with internal teams and keeping affected teams informed.

• Perform oversight to Order Management on error handling processes from an audit perspective to ensure that all checks and validations are being performed according to our controls.

• Develop and drive new process changes that will be beneficial to the Rev Ops group to improve efficiency and drive customer happiness.

• Work directly with internal partners (see below) and customers to resolve queries and open issues related to the OM process.

• Support increased workload and additional hours when required for example, month/quarter end, Project launch.

What you need to succeed

• 2 years is preferred in project management related tools, such as JIRA, Workfront or Roadmunk.

• Excellent Analytical skills.

• Knowledge and understanding of S/4 HANA would be beneficial

• SAP Knowledge is a requirement

• Strong familiarity with Microsoft Office suite, including Excel, SharePoint, SAP, and Salesforce.

• Educated to Third level business qualification not required, but beneficial.

• Fluent business English to a high standard

• Problem Solver who looks to improve existing workflows and business processes.

• Must be able to collaborate within a team dynamic, but also have the ability to work under their own.

• Professional manner, confident, bright, commitment to improvement, enthusiastic and proactive when dealing with our collaborators (internal and external).

• Good interpersonal and Communication Skills.

• Ability to prioritize feature work and set expectations.

• Must be Flexible in relation to additional tasks as they arise

The role of Technical Rev Operations Analyst is an opportunity to work within a well-established, dynamic team with the ultimate responsibility for supporting booking Adobe’s revenue. The nature of the position demands proven working relationships with counterparts in many internal groups, as well as creative, problem-solving thinking. The successful candidate will gain valuable experience in this role as it affords the chance to interact with many elements of Adobe’s quote-to-cash framework.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.