Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education

Job Description:Design, configure, and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots. Build and optimize Outbound Dialer strategies, campaigns, schedules, wrap-ups, retries, and rule sets. Develop voice bot flows with call deflection, NLP integration, DTMF handling, and callback orchestration. Build and maintain integration with third-party systems via REST APIs using Genesys Data Actions. Use Terraform to manage infrastructure as code, enabling reliable and repeatable deployments. Maintain CI/CD pipelines for flow deployments, data actions, configurations, and code promotion. Utilize VS Code, Git, and version control best practices to manage Genesys Cloud resources and custom logic. Collaborate closely with product owners, testers, architects, and support teams to ensure robust and maintainable solutions. Perform root cause analysis and production support (L3) for complex incidents and issues in live environments.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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