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Blue Cross and Blue Shield of North Carolina

Sr Business Systems Analyst

Blue Cross and Blue Shield of North Carolina · Florida, Massachusetts, United States · $89K–$143K/yr

Insurance · 5,001-10,000 employees

19 h ago Closes today
Remote Senior (5-10 yrs) Full-time United States
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About the role

The incumbent defines and validates business requirements and technical designs to develop effective solutions for complex business issues. They act as a liaison between business departments and IT to coordinate system support, testing, and project implementation.

What they look for

Systems analysis Business requirements Functional design Technical design Project management Testing strategy Production support Data tools Reporting Process improvement System configuration Stakeholder management Software upgrades Problem resolution Coaching

Requirements

Candidates must possess a Bachelor's degree or equivalent experience, with at least 5 years of experience in a related field. Strong functional and technical knowledge of systems and applications is required to support business processes and production issues.

Benefits

Annual Incentive Bonus 401(k) with employer match Paid Time Off Health benefits Wellness programs

Full description

Job Description

Utilizing strong functional/technical area knowledge and expertise with relevant systems/applications. The incumbent defines, evaluates, and validates requirements, business functional design, and technical design for complex business issues within their domain areas. They act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impacts. Coordinates with IT to support problem resolution, testing, software upgrades and related projects of a more complex nature.

  • Provide advanced technical knowledge and support in system/application and procedural issues to the business and IT.
  • Use judgment and initiative to review, analyze and develop solutions and applicable business processes for business systems while identifying and quantifying the business impact of those solutions to ensure quality, cost effectiveness, timeliness and customer service, including the resolution of large, complex production system problems.
  • Provide systems analysis expertise and regularly considers the business implications of the application of technology to the current business environment
  • Coordinate ongoing user support for ad hoc questions, inquiries, and service requests.
  • Ensure efficiency of reporting and data tools for supported business area use and for trend analysis. 
  • Coordinate the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
  • Work collaboratively on projects and initiatives with the business and IT to test and implement long-term solutions by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application and ensuring an integrated approach is used.
  • Act as Business Lead/Coordinator on large, complex departmental and/or some corporate projects/initiatives. 
  • Facilitates project including intake, scheduling of projects, implementation, post-implementation support, and review and approve technical specifications
  • Serve as point of contact for business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements
  • Analyze and verify results for accuracy, relevance and completeness. Provide impact assessments and make recommendations to the business owner regarding issues, risks, etc. 
  • Train/coach others on appropriate testing protocol, execution and test plan creation. 
  • Assist IT and help identify business area impacts for hardware and software upgrades, security changes, and architectural enhancements as needed.
  • Configure and maintain critical system tables and data elements across multiple system environments
  • Analyze, develop and implement configuration changes to improve system performance and user efficiency

Hiring Requirements

  • Bachelor's degree or advanced degree (where required)
  • 5+ years of experience in related field
  • In lieu of degree, 7+ years of experience in related field

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.  

$89,174.00 - $142,679.00

Skills

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JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: HR.Staffing@BCBSNC.com.