Business Process Analyst

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Corporate & Employee Benefits

Discovery Corporate and Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Key Purpose

The Business Process Analyst is responsible for driving process standardisation, governance, and continuous improvement across the business by developing and managing SOPs, process documentation, risk controls, and quality frameworks. The role ensures operational efficiency, compliance, audit readiness, and effective knowledge management through stakeholder collaboration and process optimisation initiatives

Areas of responsibility may include but not limited to

• Develop, review, maintain, and publish SOPs, work instructions, and process documentation.

• Manage document control standards, version control, approvals, and retention requirements.

• Coordinate annual and periodic SOP reviews.

• Monitor and escalate overdue reviews and approvals.

• Ensure documentation consistency, quality, and compliance with governance requirements.

• Facilitate process discovery and stakeholder workshops.

• Develop and maintain BPMN-compliant process maps.

• Conduct quality reviews and process walkthroughs.

• Align process maps with operational procedures.

• Identify process improvement opportunities and support operational excellence initiatives.

• Identify and assess operational risks during process reviews.

• Maintain process and control risk registers.

• Support internal and external audits, compliance reviews, and regulatory assessments.

• Monitor the closure of audit findings and corrective actions.

• Deliver SOP, governance, and process training.

• Manage the SOP repository and knowledge management platforms i.e. SharePoint, Pinpoint and Sap jam.

• Partner with operational teams, business leaders, SMEs, Risk, Compliance, and Audit teams.

• Facilitate process review workshops and governance discussions.

• Drive stakeholder buy-in and ownership of process documentation.

• Support change management activities relating to new or updated procedures.

Personal Attributes

• Integrity, honesty and reliability

• Highly motivated self-starter who takes initiative

• Ability to plan and control work-flow to effectively manage the team’s deadlines

• Ability to communicate effectively both verbally and in writing

• Ability to apply knowledge in a practical setting

• Strong numerical and verbal reasoning skills

• Ability to work independently and within a team environment

• Problem solving

Education and Experience

• Matric with Maths

• BPMN (Business Process Model and Notation) experience

• Advanced experience in PowerBi

• Group Life/Risk Insurance experience.

• 3 to 5 years working experience SOP development and management

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.