About the role

The Business Intelligence Specialist is responsible for extracting and analyzing transactional data to create dashboards and reports that support strategic decision-making. They also monitor transaction patterns to detect suspicious activity and ensure compliance with card brand mandates.

What they look for

Data Analysis Business Intelligence Dashboard Development Reporting Transaction Monitoring Compliance Fraud Detection Statistical Analysis Data Integrity Process Improvement Technical Proficiency Communication Teamwork Attention To Detail Automation Testing Consulting

Requirements

Candidates must hold a bachelor's degree in Business Administration, Computer Science, or Industrial Engineering. A minimum of two years of experience in a similar role is required.

Full description

Short Description

This position is primarily responsible for extracting and processing transactional information from systems related to Evertec’s operations, identifying control points, designing required statistics, analyzing and interpreting data, and presenting insights through reports and dashboards.

The role also ensures that management remains informed about clients’ transactional behavior, market trends related to card usage, and shifts in transaction patterns. It involves developing daily, weekly, and monthly dashboards that enable quick and effective visualization of these changes to support managerial decisions related to business, risk, infrastructure, authorization levels, and more.

Develop dashboards reflecting transaction behavior related to electronic payment processing across cards and other channels.

Analyze data to understand overall customer behavior, including validation points, transaction timing, locations, and methods used by cardholders.

Generate insights from transaction analysis to help prevent fines or sanctions related to data integrity.

Ensure that Evertec’s authorization performance, both as BIN sponsor and processor, aligns with card brand mandates.

Support data analysis initiatives for the Corporate Compliance Office.

Produce daily, weekly, and monthly reports providing visibility to senior management to support strategic decision-making.

Manage transactional control processes, generating reports for compliance, fraud monitoring, chargebacks, commercial, business, audit, and management areas.

Detect potential suspicious transaction activity (e.g., money laundering risks or external attacks affecting the payment ecosystem) and proactively communicate findings internally and externally through statistical analysis of customer behavior.

Use transactional analysis to proactively improve authorization service levels and provide recommendations to clients.

Continuously identify improvement opportunities, contributing to the creation or update of procedures.

Document procedures performed and ensure their ongoing maintenance.

Physical Requirements

Education

Bachelor in Business Administration, Computer Science, or Industrial Engineering.

EXPERIENCE

Minimum of two (2) years of experience in similar positions.

CERTIFICATES AND LICENSES

Competencies

Analysis

Teamwork and Collaboration

Adaptability

Attention to Detail

Automation testing

Collaboration

Communication & Business Wrinting

Consulting & Solution Builder

Continuous Improvement

Customer Centric

Technical Proficiency