System Administrator
myCareer - NSW Government · Sydney, New South Wales, Australia · A$117K/yr
Government Administration · 10,001+ employees
About the role
The role involves providing technical and business administration support for enterprise applications while ensuring system performance, security, and compliance. Responsibilities include monitoring systems, resolving technical issues, and maintaining documentation to support reliable service delivery.
What they look for
Requirements
Successful candidates must demonstrate proven experience in systems administration and strong Salesforce configuration skills. Knowledge of enterprise support practices and the ability to translate business requirements into technical solutions are also required.
Full description
Systems Administrator Building Commission - Digital & Strategic Programs
Grade: Clerk Grade 0708
Location: Parramatta, in office presence required 3 days per week
Term: Temporary opportunity until 30 June 2027 with the possibility of extension or ongoing conversion
About the Role
We are seeking a highly motivated Systems Administrator to provide technical and business administration support across a range of enterprise applications and technology platforms. The role is responsible for maintaining system performance, availability, security, and compliance while delivering high-quality support to business stakeholders.
Key Responsibilities
- Provide technical and business administration support for systems, products, and configurations in accordance with established policies and procedures
- Monitor, analyse, troubleshoot, and resolve system issues, including performance tuning and proactive problem management
- Maintain system access, monitoring, recovery, and documentation practices to minimise operational risk and ensure service continuity
- Develop, maintain, and execute operational procedures to support reliable and consistent service delivery.
- Analyse operational, incident, and change management data to identify trends, improve performance, and support problem resolution.
- Build and maintain productive working relationships with stakeholders, customers, vendors, and technical support teams.
To be successful in this role, you will demonstrate:
- Proven experience in Systems Administration and/or relevant industry certifications.
- Strong Salesforce administration experience, including platform configuration, automation, and business process improvement.
- Experience eliciting business requirements and translating them into effective system solutions.
- Knowledge of enterprise support and service management practices.
- Desirable experience with ServiceNow, Jira, Confluence, GTP, and Amanda platforms.
- Excellent problem-solving, analytical, communication and stakeholder engagement skills.
Key Accountabilities
- Monitor and maintain technology platforms, cloud services, and business applications to ensure service continuity and compliance.
- Deliver proactive and reactive support services aligned to operational and strategic objectives.
- Ensure governance, security, and operational controls are effectively implemented while maintaining service responsiveness.
- Support continuous improvement initiatives and contribute to a culture of operational excellence in a dynamic environment.
How to apply
- Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages)
- Combine your CV and cover letter into a single document when submitting your application
- Ensure your application clearly outlines how your skills and experience align with the requirements of the role
For any recruitment related queries please contact Talent Advisor, Afrah via afrah.ahmedsaied@customerservice.nsw.gov.au
Salary Grade 0708, with the base salary for this role starting at 116,981 base plus superannuation
Click Here to access the Role Description . For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday, 12 August 2026 (09:59am)
Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.
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