About the role

The Data Centre Support Engineer will perform hands-on hardware installations, cabling, and equipment moves while maintaining site inspections and health checks. They are responsible for responding to incidents and service requests, managing assets, and ensuring compliance within critical data centre environments.

What they look for

Data centre operations Systems administration Hardware installation Cabling Incident management Request management Change management Asset management Server support Storage support Networking Infrastructure support Troubleshooting Technical documentation ITIL Capacity planning

Requirements

Candidates must have at least 5 years of experience in IT support, infrastructure, or systems administration with strong hands-on skills in hardware and networking. A current driver's licence and reliable transport are essential for travel between data centre sites.

Benefits

Learning and development opportunities Career progression Exposure to enterprise-grade infrastructure

Full description

Are you an experienced Service Desk Engineer or Systems Administrator looking to take the next step into infrastructure and data centre operations? Do you enjoy hands-on technical work, solving problems onsite, and keeping critical environments running smoothly?

We are looking for a Data Centre Support Engineer to support the day-to-day operation of our data centre environments. This is a great opportunity for someone who wants to move beyond desk-based support and gain exposure to enterprise infrastructure, data centre operations, and critical technology environments.

This role is based across our Castle Hill and St Peters data centre locations, with regular travel required between sites. A current driver's licence and reliable transport are essential.

This team provides service coverage between 7:00am and 7:00pm, Monday to Friday. From time to time, you will be required to participate in an on-call roster outside of standard service hours to support business and client requirements.

About UsAt The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we have become one of Australia’s most awarded IT providers.

We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we are growing - fast. If you want to work where ambition meets opportunity, you have found your place.

What you'll be doing• Complete regular site inspections and health checks across operational technology and infrastructure

Support hardware installations, rack and stack activities, equipment moves and cabling tasks
Provide hands-on smart hands support for servers, storage, networking and data centre equipment
Respond to incidents, service requests and approved changes while maintaining clear ticket updates
Escort vendors and support maintenance, repair and installation activities
Maintain accurate asset records, rack layouts, inventory information and site documentation
Identify risks, escalate issues promptly and support safe, compliant data centre operations
Support stock management, equipment deliveries and capacity planning activities
Work closely with clients, vendors and internal technical teams to ensure service delivery standards are met

5+ years' experience in IT support, infrastructure support or systems administration

Hands-on experience supporting servers, storage, networking, cabling or physical IT infrastructure
Experience with hardware installation, troubleshooting and equipment relocation activities
Strong understanding of incident, request and change management processes
Ability to maintain accurate documentation, ticket updates and asset records
Strong attention to detail and a structured approach to following operational procedures

Highly desirable:

Previous experience working in a data centre, communications room or critical infrastructure environment
Experience with ticketing, asset management, monitoring or documentation platforms
ITIL knowledge or certification
Experience working with telecommunications providers, facilities teams or hardware vendors
Exposure to enterprise infrastructure and managed services environments

What's in it for you• Opportunity to gain hands-on experience supporting enterprise-grade infrastructure

Exposure to data centre operations, physical networking and critical technology environments
Work with experienced technical specialists across a broad range of technologies
Varied and practical work that combines operational support with technical problem solving
Exposure to multiple data centre environments across Castle Hill and St Peters
Join a growing technology business supporting enterprise clients across Australia

If you're looking for a role where you can build your infrastructure experience, work with cutting-edge technologies and make a real operational impact, we'd love to hear from you.

We are serious about culture - and it’s not just lip service. Here’s what you can expect:

A culture that values learning, development and career progression
A respected name backed by a strong track record of success, recognised industry awards, and the global strength of Infosys
Variety in your day, working directly with clients, vendors and technical teams while supporting critical infrastructure and business-critical services
Build valuable experience within enterprise client environments that can accelerate your career in infrastructure, systems administration, data centre operations and IT support

Ready to Make Your Mark?If you are ready to build your infrastructure career and help support critical technology environments that businesses depend on every day - apply now.

We are THE MISSING LINK between where you are and where you want to be.