Business System Analyst

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) /  Description du poste (titre)

• The position is responsible for the identification, analysis and development of business requirements for systems development projects; defining and reviewing the design of the proposed system solution; and testing, implementation and documentation of the supported systems used in the assigned business unit; and support for the production problems following the agreed timeline and procedure.

Preferred skills (heading) / Compétences particulières (titre)

• Knowledge in SDLC process – Initiating, Planning, Executing, Controlling and Closing
• Must have strong analytical and conceptual skills, good interviewing skills (for data gathering/business requirements preparation)
• Preferably knowledgeable of SQL programming tools
• Knowledge in the Life Insurance systems
• Knowledge in developing system documentations
• Must be familiar with Office Automation tools such as MS Office, MS Project, Visio and Outlook

Qualifications (heading) / Compétences (titre)

• Minimum

University/College graduate with a degree in Information Systems, Business Analytics, Computer Science or Mathematics

• 2-4 years experience in IT field as Business or System Analyst

Responsibilities (heading) / Responsabilités (titre)

• Identifies areas for improvement/enhancement on existing system on new ones being developed
• Determines, analyses, and transform business requirements to produce specifications at the system and programming levels

• Facilitates change management by working with various business areas to address issues and potential impact and/or benefits of the changes in the proposed system.

• Communicates with the developers for clarification of business requirements and reporting of errors found in the systems being supported

• Identifies all possible test scenarios and prepares the test plan for the systems under development

• Executes the test plan and conducts the acceptance testing for the developed programs as required.

• Prepares and documents manual and system procedures in support of the business needs.

• Provides post-implementation and production support for supported systems including analysis of production problems rose by business users

• Conducts systems training for the business community as needed

• Prepares progress reports within agreed time frames.

• Prepares daily time charges reporting

At Sun Life, we cultivate a High-Performance, Caring Culture that empowers our people to achieve outstanding results, embrace continuous growth, and create meaningful impact. We succeed together by fostering an inclusive environment where wellbeing, collaboration, and accountability are equally valued.

Job Category:

Business Analysis - Systems

Posting End Date:

30/08/2026