Advanced Engineer, Customer Support
Kulicke & Soffa Seongnam-si, South Korea
Semiconductor Manufacturing · 1,001-5,000 employees
About the role
The role involves providing onsite technical support, including installation, preventive maintenance, and troubleshooting for Ball Bonder equipment. The engineer will act as a liaison between the company and customers, managing projects and conducting training to ensure optimal system performance.
What they look for
Requirements
Candidates must hold a Bachelor's degree or higher in Electrical or Electronic Engineering. Strong analytical skills and proficiency in Microsoft Office, particularly Excel, are required along with excellent verbal and written communication skills in English and Korean.
Full description
This role primarily focuses on technical support and service delivery for Ball Bonder equipment. Key duties include:
- Installation and setup of hardware and software,
- Support across overall operational processes,
- Assistance with preventive maintenance activities,
- Troubleshooting of equipment issues, and
- Communication and coordination with internal teams and customers to resolve problems efficiently.
Responsibilities
- Serve as a liaison between headquarters and customers, addressing both administrative and technical matters related to assigned projects.
- Instruct customers on system operation and maintenance, ensuring proper usage and performance.
- Interpret customer requirements promptly and clarify responsibilities when equipment issues arise.
- Understand hardware system and software functions for Ball Bonder equipment and follow up on issues to ensure effective troubleshooting.
- Analyze product problems onsite and identify optimal solutions, especially for recurring or complex issues.
- Manage new equipment installations, conduct customer training, and provide warranty support.
- Respond to customer requests for onsite technical assistance.
- Provide general application support and share product usage insights with Sales Account Managers and Product Marking Managers.
- Offer feedback to Product Engineering Team regarding periodic maintenance needs.
Qualifications
- Bachelor’s degree or higher in Electrical/Electronic Engineering or a related field.
- Strong verbal and written communication skills in both Korean and English.
- Detailed-oriented and analytical, with a strong ability to maintain high levels of accuracy in work.
- Proficient in Microsoft Office; advanced Excel skills, including macro development, are a plus.
