About the role

The Business UAT Analyst will lead the testing strategy and execution for credit card marketing campaigns to ensure quality and regulatory compliance. They will collaborate with cross-functional teams to validate assets across various channels and identify process improvements.

What they look for

UAT Campaign Testing Quality Assurance Test Strategy Automation Manual Testing JIRA Project Management Data Extraction Agile Waterfall Marketing Compliance Process Improvement Communication Attention To Detail Problem Solving

Requirements

Candidates should have at least 2 years of experience in end-to-end campaign testing and proficiency in both manual and automated testing methodologies. Strong project management, communication, and problem-solving skills are required to manage diverse marketing projects effectively.

Full description

Are you ready to revolutionize the way Card Marketing campaigns are validated? Join our team to drive innovation in campaign validation, contributing to meaningful projects and career growth.

As a Business UAT Analyst (Campaign Testing ) within Card Services, you will be responsible for analyzing credit card marketing campaign assets (online or offline - such as direct mail, online ads, emails, and microsites) to check both individual asset quality and overall campaign quality before they reach Chase Card customers. You would collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams to deliver accurate, compliant, and functional marketing materials to customers and prospects. You will ensure streamlined processes for marketers, optimize processes, fulfill customer promises, and maintain regulatory compliance. Your will drive excellence in campaign quality and execution efficiency.

Job Responsibilities:

Interact with campaign management, project management and development teams to develop a strong understanding of the project/campaign and testing objectives
Develop and lead the test strategy/effort and generate scripts to perform testing cycles both manual and using automation
Review campaign requirements, specifications, user documentation, help files, and other project documentation – job aids/procedures to assure quality of the test suites to be developed
Work with appropriate business and technology leads to determine and lay down test strategies which are apt to the campaign
Ensure proper version control and configuration management of all test objects developed and test environments used
Creation & maintenance of the job aids & procedures associated with the testing standards and used by Card marketing validation team
Support during production deployment of campaigns and perform “validation testing” during the off-hours/weekend release windows
Have a keen eye to identify process gaps and lean down processes
Demonstrate customer obsession by understanding and enhancing the customer experience.

Required Qualifications, Capabilities, and Skills

Experience in campaign processes and understanding various channels of communication to customers, with strong attention to detail and problem-solving skills.
Proven ability to manage and prioritize multiple, diverse projects simultaneously.
Excellent verbal and written communication skills to coordinate effectively with partners, project and testing teams, and bridge communication gaps.
Strong problem-solving, interpersonal communication, project management, and time management skills, with a high level of detail orientation.

Preferred Qualifications

Minimum 2 years of experience in E2E campaign testing across emails, Direct mail, microsites with strong collaboration, project management skills is preferred

Experience in execution of automated test suites preferred with hands – on experience in both waterfall and Agile SDLC models preferred
Knowledge & experience on JIRA tool with data extraction and data driven insights for process efficiencies will be a preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.