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Lockton

Project Manager (Claims)

Lockton Denver, Colorado, United States

Insurance · 10,001+ employees

3 h ago
project-manager Junior (0-2 yrs) Full-time United States
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About the role

The Project Manager (Claims) is responsible for coordinating the end-to-end claims process, including reporting, documentation, and carrier follow-up. They will also manage daily operations, prepare metrics reports, and ensure accurate communication with clients and internal teams.

What they look for

Claims management Salesforce CRM systems Insurance claims Data reporting Microsoft Office Outlook Excel Customer service Problem-solving Communication Organizational skills Attention to detail Administrative support Paralegal activities

Requirements

Candidates should have strong organizational and communication skills with proficiency in Microsoft Office and CRM software like Salesforce. Previous experience in insurance claims, paralegal work, or administrative support is preferred but not required.

Full description

Project Manager (Claims)

Our Professional & Executive Risk team is looking to add a Project Manager (Claims) to the team. This role is responsible for coordinating the claims process from initial reporting through ongoing administration, while ensuring timely communication, accurate reporting, and exceptional service to our clients, carriers, and internal teams.

Job Responsibilities

  • Report new claims to insurance carriers, establish claim cases in Salesforce, and ensure all claims are accurately submitted by the end of each business day.
  • Record and maintain carrier acknowledgements in Salesforce, ensuring claim documentation is accurate and up to date.
  • Monitor outstanding coverage determinations and proactively follow up with adjusters on claims that have not received a coverage position within established timelines.
  • Manage daily claims operations, including email intake, carrier follow-up, EPL coverage coordination with Claims Counsel, and client reporting.
  • Prepare and compile weekly and monthly claims reports and metrics using Salesforce and internal tracking tools.
  • Administer quarterly, semi-annual, and annual bordereaux reporting, track reporting deadlines, and monitor policy changes affecting reporting requirements.
  • Request and coordinate loss runs with account teams as needed to support client and broker requests.
  • Respond to broker inquiries by providing timely and accurate claim information, coordinating with Claims Counsel when appropriate, and supplying loss runs as needed.

Requirements

  • Previous experience in insurance claims, paralegal activities, or an administrative support role is preferred but not required.
  • Experience with Salesforce or similar CRM systems preferred.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Excellent attention to detail and commitment to accuracy.
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office, including Outlook and Excel.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Strong customer service, problem-solving, and follow-up skills.
  • Must be legally authorized to work in the United States without current or future employer sponsorship.

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