Business Analyst IV (Senior LTC Production Support BA)

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Functional Title: Business Analyst IV (Senior LTC Production Support BA) Job Title: Information Technology BA IV Agency: Health & Human Services Comm Department: Claims Support Services Posting Number: 19793 Closing Date: 08/20/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $7,015.16 - $9,439.83 Pay Frequency: Monthly Salary Group: TEXAS-B-27 Shift: Day Additional Shift: Telework: Travel: Up to 5% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix

Brief Job Description:

The Medicaid and CHIP Services (MCS) department seeks a qualified technical candidate to fill the position of Business Analyst (BA) IV for the Long-Term Care Products (LTCP) unit. This position reports to the LTC Production Support Manager within the LTC Products and Business Automation Support (BAS) team.

The BA IV position leads work on complex initiatives/escalations supporting LTC enrollment, service authorization, and claims. The position provides leadership on initiatives that may cross multiple program areas, teams, and vendors. The position oversees the work efforts of other resources performing business analysis tasks such as research, user acceptance testing, and implementation coordination. This position performs liaison activities bringing vendors, IT, Program, and Operational areas together to facilitate translation of business needs into system requirements. This position performs senior-level review of enhancement efforts to evaluate Production impacts and may perform Product Owner responsibilities in an Agile development environment for internal projects. The resource acts as a subject matter expert on LTC systems and team processes identifying opportunities for improvement and approving updates. When Production issues arise that impact multiple functions and stakeholders, this position helps coordinate and provide consultation to the vendors for resolution and communication.

Essential Job Functions (EJFs):

Analysis and Research (30%) – Oversees business analysis and research across multiple systems within BAS. Performs senior-level research and analysis within LTC systems to identify, troubleshoot, and oversee resolution of issues that impact provider claims payments and service authorizations. Verifies and approves proposed business requirements, scope, timelines, business plans, or enhancements for LTC systems.

Operations and Production Support (30%) – Oversees and provides consult/feedback to other business analysts performing the daily operational business activities of monitoring the claims management systems, troubleshooting, and solving problems related to provider claims payments and service authorizations. Communicates effectively to BAS, program staff, HHSC leadership, and other stakeholders on business needs and issues; and provides technical assistance to other teams. Defines and enforces standards, policies, and procedures used by the team. Mentors and coaches junior team resources.

Business User Acceptance Testing (10%) – Coordinates and approves user acceptance testing within LTC systems for CMD prior to completion and implementation of projects impacting LTC provider claims payments and service authorizations. Oversee the development of business scenarios that test changes made to automated systems. Monitors the incorporation of system changes into the applications to be tested in the test environment and the testing of those changes to ensure that business requirements have been met. Monitors business end user testing and reviews feedback from users and results to ensure required system modifications meet business requirements. Tracks progress and status of testing and communicates risks and issues to management.

Project Management Team/Senior Product Owner (10%) – Oversees internal BAS or HHSC IT project coordination and leads business analysts on various initiatives and assigned projects. Coordinates with state programs and vendors to determine priorities of project tasks, activities required to complete tasks, resource allocation for tasks, and critical impact on end users through risk analysis. Anticipates and escalates risks and issues. Plans scopes, develops benchmarks/timelines, consolidates business user requirements, and manages communications across MCS Operations and HHSC Programs. Coordinates development of project work plans and supports all aspects of projects and/or assigned tasks according to scope, budget, and schedules. Product Owners are responsible for overseeing the development and prioritization of user stories. The Product Owner ensures that implemented features meet the business need. Product Owners manage the product backlog.

Liaison (20%) – Facilitates collaborative work across MCS to identify innovative and effective solutions for clients and staff. Serves as a liaison between teams, vendors, BAS, program and policy areas, and HHSC IT. Coordinates and facilitates the analysis and determination of business needs and requirements for enhancement projects and modifications to complex automated LTC systems and applications such as TMHP CMS, LTC Provider, SAS, and TMHP LTC Online Portal. Coordinates with business analysts to meet with impacted business users to gather and document user needs and translates into business user requirements. Reviews expected outcomes to ensure that desired system results are achieved. Facilitates analysis meetings with business users to determine the business needs that can be translated into the business system requirements and works with business users to establish system modification priorities.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Texas Medicaid LTC systems

• Information technology for business applications

• Agile Methodology

Skill in:

• Identifying business measures or indicators of performance.

• Coordinating and solving complex problems.

• Researching and remediating issues with member enrollment and authorization of LTC services.

• Leading and supporting multiple projects including project planning, tracking, and coordinating project

activities.

• Developing business user requirements.

• Conducting/reviewing user testing of automated systems.

• Eliciting information to create user stories and groom the product backlog.

Ability to:

• Plan, assign, and oversee the work of others.

• Develop, evaluate, and interpret policies and procedures.

• Work collaboratively across MCS to accomplish objectives.

• Communicate effectively, both orally and in writing, with clients/customers to gather requirements and/or explain technical information.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Graduation from an accredited four-year college or university with major course work in a related field is generally preferred.

• Experience working with HHSC Medicaid programs.

• Experience in user acceptance testing.

• Experience working in an Agile development environment.

• Experience working with Texas Medicaid LTC systems.

Additional Information:

• Job histories must demonstrate how you meet the initial selection criteria at a minimum.

• Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the HHSC Human Resources compensation policy.

• Interviews may be conducted online via Microsoft Teams. Applicants should have the ability to meet using virtual meeting tools.

• Out-of-state resumes will not be accepted. Selected candidates must be able to work onsite in the Austin office as needed.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.